What are the responsibilities and job description for the Operation Manager position at Mississippi Department of Employment Security?
**Role Summary**
Own day-to-day park operations---fields, events, concession staffing, safety, and guest experience---ensuring on-time game starts, concessions operating smoothly, and seamless tournament flow.
**Core Skills**
Cash management, staff scheduling, POS (e.g. Square), digital menus, communications tools
**Key Responsibilities**
Own day-to-day park operations---fields, events, concession staffing, safety, and guest experience---ensuring on-time game starts, concessions operating smoothly, and seamless tournament flow.
**Core Skills**
- Event operations
- Time management
- Point-of-Sale & cash management
- Customer relations
- Employee scheduling & communication
- Tech-savvy and adaptable
- Reports to**: Assistant Director
- Direct reports**: All part-time concession staff
- Start**: October 31, 2025
Cash management, staff scheduling, POS (e.g. Square), digital menus, communications tools
**Key Responsibilities**
- Lead daily and weekend communication with concessions and Tournament Directors.
- Build and publish weekly staff schedules, manage shift coverage and labor budgets.
- Oversee and manage concessions during each event.
- Oversee safety/compliance (incident reporting, food-safety standards, weather monitoring).
- Manage vendor and city partner relationships, coordinate inventory.
- Drive guest experience: wayfinding, cleanliness, complaint resolution, and lost-and-found.
- Maintain and audit inventory each Wednesday, manage receiving and controls.
- Own SOPs: create/update playbooks for concessions, events, weather delays, and closures.
- Support budget planning, monitor spend, propose efficiency improvements.
