What are the responsibilities and job description for the Veterinary Receptionist position at Mission Veterinary Partners?
Overview
Animal Medical Center Wentzville has an opportunity for a
Receptionist to join our team!
✨Veterinary Experience Preferred✨
Location: 1120 W Pearce Blvd, Wentzville, MO 63385
Center Hours: We are open Monday thru Friday ~ 7:30am-6pm and Saturday from 8am-2pm
Shift Details: This is a full-time position (30 hours/week) requiring availability during standard weekday business hours (Monday-Friday, 7:30am AM to 6:00 PM) and participation in a rotating Saturday schedule (8:00 AM to 2:00 PM). To accommodate Saturday shifts, one full weekday shift within that week will be modified to a half-day or an extra day off .
Pay Range: $16.00 - $22.00 / hour depending on experience
What We're Looking For
🐾 Exceptional phone etiquette
🐾 Strong multi-tasking abilities
🐾 Efficiency with a keen attention to detail
🐾 Proficient computer skills
🐾 Team-oriented mindset
🐾 Ability to thrive under pressure
What We Offer
🐾 A dynamic and supportive team environment where collaboration and compassion are valued.
🐾 Opportunities for growth and advancement within our rapidly expanding practice.
🐾 Get the work-life balance you deserve with a great schedule
🐾 Competitive compensation and benefits package, including medical, dental, and vision coverage.
🐾 401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, and veterinary assistants in daily patient and client care.
Responsibilities
How you'll make an impact:
Required Knowledge, Skills and Abilities:
Apply today for immediate consideration!
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Animal Medical Center Wentzville has an opportunity for a
Receptionist to join our team!
✨Veterinary Experience Preferred✨
Location: 1120 W Pearce Blvd, Wentzville, MO 63385
Center Hours: We are open Monday thru Friday ~ 7:30am-6pm and Saturday from 8am-2pm
Shift Details: This is a full-time position (30 hours/week) requiring availability during standard weekday business hours (Monday-Friday, 7:30am AM to 6:00 PM) and participation in a rotating Saturday schedule (8:00 AM to 2:00 PM). To accommodate Saturday shifts, one full weekday shift within that week will be modified to a half-day or an extra day off .
Pay Range: $16.00 - $22.00 / hour depending on experience
What We're Looking For
🐾 Exceptional phone etiquette
🐾 Strong multi-tasking abilities
🐾 Efficiency with a keen attention to detail
🐾 Proficient computer skills
🐾 Team-oriented mindset
🐾 Ability to thrive under pressure
What We Offer
🐾 A dynamic and supportive team environment where collaboration and compassion are valued.
🐾 Opportunities for growth and advancement within our rapidly expanding practice.
🐾 Get the work-life balance you deserve with a great schedule
🐾 Competitive compensation and benefits package, including medical, dental, and vision coverage.
🐾 401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, and veterinary assistants in daily patient and client care.
Responsibilities
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Assists clients in the application process for CareCredit and Scratchpay payment solutions.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
- Ensures accurate fulfillment of prescriptions in-clinic and via our online pharmacy as directed by physicians, processes refill requests, and educates clients on routine medication administration.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
Apply today for immediate consideration!
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $16 - $22