What are the responsibilities and job description for the Patient Care Coordinator position at Mission Veterinary Partners?

Overview

We're Relocating to a Beautiful New Building ~ June 2024

Kentown Animal Hospital has an opportunity for a

Patient Care Coordinator (PCC) to join our team!

Kentown Animal Hospital provides our community, with high-quality veterinary care designed to maximize your pet's quality of life. We know just how special your cat or dog is to your family, so we treat them with personalized medicine tailored to their unique needs. At our full-service animal hospital, we have the ability to care for your pet's every need throughout every stage of life.

Location : 10397 W Pleasant Valley Rd, Parma, OH 44130

Shift Details : This is a full time position (30 hours / week) 3-4 days (M-F) & every other Saturday (7 : 45-1 PM); closed Sunday

Pay Range : $14.00 - $17.00 (based on experience)

What We Offer :

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

What We Are Looking For : We are relocating in June 2024 and we aim to expand our team. The ideal candidate will prioritize strong customer service skills, emphasizing professional and friendly communication with both clients and colleagues. Emotional intelligence and social awareness are highly valued traits. Candidates must be comfortable with change and adaptable to the evolving nature of a growing hospital, including our upcoming change to a new location.

Job Summary : The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities

Essential Functions :

Maintains and upholds the Core Values and Mission Statement of MVP.

Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.

Warmly welcomes clients upon their arrival and escorts them to the exam room.

Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.

Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.

Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.

Schedules follow-up appointments and future wellness visits.

Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.

Clearly explains discharge instructions and addresses client inquiries.

Handles client checkouts and collects payments in the exam room.

Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions :

Performs other related duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities :

Passionate about delivering exceptional client service.

Genuine love and appreciation for animals.

Friendly, personable, and committed to ensuring client satisfaction.

Proficient in active listening and accurate transcription of medical information.

Thrive on serving and assisting people.

Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.

Strong computer literacy and typing skills.

Effective communication skills, both written and verbal.

Required Education and Experience :

High school diploma.

Preferred Education and Experience :

Medical terminology

Physical Requirements :

Prolonged periods of standing and working on a computer.

Ability to bend down and lift up to 40lbs unassisted.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.

Salary : $14 - $17

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