What are the responsibilities and job description for the IT Support Specialist position at Mission Support?
Job Overview
We are seeking a dependable IT Support Specialist to provide day-to-day technical support in a hybrid IT environment that includes both on-premises and cloud-based systems. This role is ideal for someone with strong troubleshooting skills, clear communication, and a customer-focused approach.
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware, software, network, and connectivity issues
- Support Microsoft 365 and other cloud-based applications
- Assist users with passwords, accounts, permissions, and email
- Set up and configure computers, user accounts, and standard applications
- Support systems operating across on-premises and cloud environments
- Document issues, solutions, equipment, and support requests
- Escalate complex problems to the appropriate resource
- Help maintain IT equipment and inventory
- Follow established security and data-protection practices
Experience
- Previous help desk, desktop support, or related IT experience
- Working knowledge of Windows computers and Microsoft 365
- Basic understanding of networking, including Wi-Fi, TCP/IP, DNS, and VPNs
- Familiarity with Active Directory and Azure Entra ID is preferred
- Ability to diagnose common technical problems and explain solutions clearly
- Strong organization, communication, and customer-service skills
- Ability to work independently and prioritize multiple requests
- Relevant IT certifications, such as CompTIA A , Network , or Microsoft certifications, are helpful but not required
Pay: $23.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23 - $28