What are the responsibilities and job description for the Community Administrator position at Mission Senior Living?
Company Description
Mission Senior Living is guided by a mission to improve the lives of seniors through compassionate, quality care. The organization operates seven communities in Nevada, Arizona, Colorado, Montana and New Mexico. Team members are trained in the MVP Program, reflecting the organization's core values and principles. We are Caring People, Serving People, Improving Lives.
Location of Position: Three Rivers Estates in Farmington, NM.
Summary:
Community Administrator is responsible for managing the day-to-day operation of the community, for achieving and maintaining rental of the community to capacity, for achieving high resident satisfaction and quality resident care/services, for ensuring compliance with applicable State and Federal requirements, for generating respect in the community for the community, for ensuring smooth operation of the community, and for generating the projected profit for the company.
Duties and Responsibilities:
The Community Administrator ensures that all functional areas required to operate the community are covered at all times. Administrator will be expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m. (five eight-hour shifts) and to be otherwise on call.
Other: Willing to work shift assigned, weekends and holidays; ability to work independently with minimum supervision; skills in staff supervision, problem solving, conflict management, and budgeting; other job duties as assigned by Vice President of Operations.
Specific duties include:
1. To operate the community in a manner which will ensure company profitability by meeting all community budget and census guidelines as set by the corporation.
2. To ensure the delivery of quality care and services and ensure positive resident relations by responding promptly and appropriately to resident needs, requests, concerns, etc.
3. To perform all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill-up of the community.
4. To perform a community relations function for the community with particular attention to clergy, medical, legal, financial and business communities who would have influence with the senior market.
5. To employ, supervise, and evaluate qualified community staff and to direct these team members to ensure the provision of appropriate quality services to residents, operating within the corporation’s personnel (and salary) policies; and in hiring, to thoroughly check team member’s references and evaluate the person according to the job to keep staff turnover at a minimum.
6. To direct the performance of all staff in the community, including food service, housekeeping and the Assistant Administrator.
7. To contract for any approved contracted service, including the beauty shop, therapy services and other ancillary services as may be required and to direct and evaluate the performance of all service contractors in providing needed services.
8. To perform administrative duties, including maintaining the office open and staffed between 8:00 a.m. and 5:00 p.m.
9. To promote and maintain positive relations with residents and their families, providing the necessary Administrator/resident contact, including, but not limited to, service plans (if applicable) and dining room interaction while addressing resident concerns appropriately. Encourage resident interaction.
10. To provide resident programs designed to achieve resident satisfaction by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.
11. To comply with all State and Federal laws and regulations and all company rules and regulations regarding the care of the residents and operation of the community.
12. Daily upkeep and monitoring of Right Click
13. Regulate and maintain Quality Assurance and hold QA meetings.
14. To perform any additional job duties set by the corporation while completing all assigned duties by any member of management which may change from time to time according to resident needs, staffing levels, working circumstances, and corporate directives.
Job Qualifications:
1. Must have appropriate professional license (i.e., NHA, RCF, ALF, BH, etc.) for the state in which the community operates and license must be in good standing or be able to obtain within a specifed ime
2. Must be able to relate to the elderly in a positive manner.
3. Must possess good marketing and public relations skills.
4. Must have experience in personnel management.
5. Must have an understanding of budgeting, financial record keeping and reporting, appropriate State and Federal regulations, operational systems and procedures and must be able to apply that understanding to ensure the smooth operation of the community.
