Resident Services Coordinator

Job Type

Full-time

Description

As the Resident Services Coordinator, you will assist with all property maintenance and resident relations needs for the property. This role will be responsible for providing administrative and project management support to the service team by coordinating and processing assigned work orders, service related projects and communications.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Location: Blu at Northline

Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)
• Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
  
  

The Day-to-day

Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager.

• Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records.
• Manage the work order process in property management software from initial input to completion.
• Document work order to files and follow up with residents on completed work orders to ensure satisfaction.
• Work closely with vendors fostering good relationships and to ensure the quality of work.
• Schedule vendors for repairs in occupied homes as assigned by Service Manager.
• Maintain communication and follow-up with vendors, service team and residents regarding the status of their service request.
• Contact residents upon work completion to ensure satisfaction.
• Ensure readiness of apartment homes for move in via visual inspections.
• Complete move out inspections, document charges with photos and upload in Yardi.
• Begin turn process by informing the Service Manager of the vacancy.
• Dispatch and oversee lock changes before move-in.
• Work with Manager to update Yardi once homes are rent-ready.
• Oversee all utility turn-ons and disconnects during the vacancy.
• Coordinate with leasing office to complete final inspection.
• Communicate with Service Manager regarding the status of work progress and related issues that may arise.
• Notify Service Manager and Property Manager of any maintenance issues requiring attention.
  
  

Requirements

What you bring:

• 3 years’ experience in a customer-focused property management support role.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Bilingual (Spanish/English) highly preferred.
• Experience using property management software with Yardi experience preferred.
• Ability to comprehend of federal fair housing laws and any applicable local housing provisions.
• Possess a working knowledge of property management leasing, work order, and maintenance processes.
• Strong technical aptitude with interest in and ability to quickly learn new technology and maintenance skills.
• Ability to maintain an accurate database of information.
• Ability to interact successfully with both internal and external clients at all levels.
• Ability to successfully and professionally manage multiple tasks, priorities and changes.
• Ability to effectively work and communicate with colleagues in other locations.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Attendance is imperative and this position will be required to maintain regular onsite hours.
• Other duties as assigned.
  
  

Salary Description

$19.00-$21.50