Compliance Specialist

Integrity | Accountability | Respect | Relationships | Inclusivity | Vision | Empathy

Responsible for assisting Property Manager with the day-to-day operations of managing properties including marketing, leasing, income certification and recertification, rent collection, housekeeping, grounds maintenance and curb appeal, non-maintenance contracting, and site inspections and other duties as assigned.

Responsible for assisting Compliance Consultant with the day-to-day operations of managing PPL’s Tax Credit and other Funding Programs including meeting with residents, collecting signatures, tracking verifications, data entry and other duties as assigned.

Essential Duties and Responsibilities

• Take marketing calls; show units; complete traffic reports; keep home office occupancy data current
• Complete income certification and recertification of residents in a timely, accurate manner; document income certification in manner designated by Compliance Consultant
• Answer and route telephone calls and miscellaneous questions from tenants, other PPL employees, clients, and the public, and provide customer service
• Maintain appearance of properties the best possible advantage within available resources, and coordinate with Property Manager and Maintenance Department regarding inspections, maintenance and apartment turns
• Coordinate inspections, access to units, and other property access
• Perform related administrative duties
• Performs other duties as directed/assigned
• Update records in various government subsidy programs
• Assist with data entry of Compliance reports in Excel & Yardi spreadsheets
• Assist with collecting and organizing compliance training materials
• Interaction with tenants regarding compliance documentation
• Responsible for generating some basic reports including the preparation of responses to agency file audit reports
• Filing System maintenance
• Other duties as assigned

Knowledge:

• Familiarity with low-income housing funding mechanisms (HTC/HOME, etc.), including operating subsidy programs.

Skills:

• Excellent communication skills, written and verbal
• Strong problem-solving ability
• Computer literacy, especially with EXCEL or other database software
• Comfortable interacting with diverse populations
• Able to work independently according to specific directions and timelines

Ability:

• Maintain a positive attitude, professional appearance, and courteous disposition always
• Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Ability to learn new software

Experience

• 1-2 years’ experience in general customer service, property management, real estate, or other closely related fields

Education

• Any combination of education and experience that provides equivalent knowledge, skills, and abilities to perform the job duties satisfactorily