Veterinary Receptionist - Westland Veterinary Hospital

Westland Veterinary Hospital invites you to join a dedicated team focused on providing exceptional care for small animals in Westland, Michigan. Our commitment to maintaining the highest medical and operational standards is evident in our prestigious AAHA accreditation, a distinction that reflects our dedication to continuous quality improvement in patient care and facility management. We believe that when you are supported by an environment of professionalism and collaboration, you can do your best work. This is an immediate opportunity to integrate your passion for veterinary medicine into a supportive culture focused entirely on clinical excellence. We understand that robust support systems are crucial for achieving career longevity. As part of a larger network of hospitals, we prioritize your professional development and provide the resources necessary for all teammates to succeed. You will benefit from dedicated mentorship opportunities, access to internal specialty consultations, and robust educational programs designed to help you achieve your career goals. Whether you are aiming to become a credentialed technician, pursue leadership roles, or expand your advanced medical skills, we have structured programs in place to foster that growth and ensure every teammate feels valued. Our foundation of clinical quality is anchored by our AAHA accreditation, ensuring that our medical standards are consistently among the best in the industry. As a dedicated small animal practice, we focus intensely on comprehensive preventative care, advanced diagnostics, and modern treatment protocols. While we invest in the latest tools and technology, we equally invest in the continuing education that ensures you know how to use them effectively. We promote a culture where open dialogue about complex cases is encouraged, ensuring every patient benefits from collective knowledge and evidence-based decision-making. Westland, Michigan offers a welcoming suburban setting with strong Midwestern community roots, making it an excellent place to establish a career and home. Located conveniently outside of Detroit, you benefit from affordable living while retaining easy access to the cultural, sporting, and dining amenities of a major metropolitan area. Westland provides a stable, community-oriented environment where you can focus on professional growth while enjoying local parks, diverse shopping opportunities, and the overall ease of living in a supportive neighborhood.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
  
  

What You'll Bring To The Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
  
  

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.