What are the responsibilities and job description for the Medical Office Manager/Receptionist position at Mission Pain and Spine Institute?
We are seeking a dedicated and professional Medical Office Manager to help our receptionist and oversee the daily operations of our busy healthcare practice. The ideal candidate will have a strong background in healthcare administration, excellent leadership skills, and a passion for improving office efficiency while maintaining a positive and professional atmosphere for both patients and staff.
**Key Responsibilities: **
- Greet patients warmly and manage front desk operations
- Coordinate scheduling, billing, and insurance processing
- Schedule appointments and manage patient inquiries via phone and email
- Ensure a smooth and efficient workflow within the office
- Oversee day-to-day office operations, including patient scheduling, medical records management, and billing processes.
- Supervise, train, and manage office staff, including receptionists, schedulers, medical assistants, and work with billing personnel.
- Ensure compliance with healthcare regulations and maintain patient confidentiality.
- Handle human resources responsibilities, including hiring, onboarding, and performance evaluations
- Maintain patient records and ensure compliance with healthcare regulations
- Assist with providers' credentialing and ensure adherence to all regulatory requirements
- Manage office budget, expenses, and inventory, ensuring optimal allocation of resources.
- Implement office policies and procedures to improve efficiency and patient care.
- Coordinate communication between healthcare providers, patients, and insurance companies.
- Handle patient concerns and resolve any office-related issues.
- Monitor office performance, track key performance indicators (KPIs), and report findings to the practice owner.
**Qualifications: **
- Previous experience as a Medical Office Manager or in healthcare administration.
- Strong organizational and multitasking abilities
- Knowledge of medical terminology, billing procedures, and insurance claims processing.
- Proficiency with electronic medical records (EMR) systems and medical office software.
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and the ability to handle patient complaints professionally.
- [Degree/Certification in Healthcare Administration, Business Management, or a related field preferred.]This position is essential for maintaining the operational excellence of our medical practice, ensuring that both staff and patients receive the highest level of service possible.
Medical Specialty:
- Physical & Rehabilitation Medicine
Schedule:
- 5x8
- Monday to Friday
Experience:
- Medical office experience: 1 year (Required)
- Leadership: 1 year (Required)
Ability to Commute:
- Mission Viejo, CA 92691 (Required)
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
Salary : $25 - $26