What are the responsibilities and job description for the Housing Case Manager I (Bilingual Ukrainian Temporary) position at Mission Neighborhood Centers?
Under the supervision of the Director of Housing & Homelessness Prevention Services, the Housing Case Manager will primarily be responsible for providing one-on-one social services to the Ukrainian community, including initial assessment to determine the assistance that the client is qualified for, providing service referrals, and targeted housing assistance and housing support services to currently housed eligible Ukrainian participants.
Temporary Position Job : This is recruitment for a temporary position ending in June 2026.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Primary Duties
- Provide coordinated supportive services to impact Ukrainian participants experiencing housing instability or homelessness in our region. Support may include, but is not limited to, providing advice, resources, referrals, and assistance to individuals and families needing to access community-based programs and services.
- The HRS will assist individuals with gathering necessary documentation, conduct intake interviews, and/or provide assessments.
- Be familiar with available community resources that will enhance the lives of Ukrainian participants, low-income, and/or housing instability or homelessness. HRS will make referrals or perform advocacy functions with other community agencies as applicable.
- Collaborate with state, federal, and local entities; other service providers, schools, churches, mental health professionals, attorneys, and managed care organizations regarding policies, funding, and service delivery.
- Organize, provide, and participate in ongoing training to increase community knowledge and skills.
- Fully qualifying a household for assistance is an even more involved process of working with both tenants and landlords: working with them to obtain required documents (e.g., rent ledger, income documents, identification, rental agreement, landlord W9, etc.)
- Ensuring clients understand that financial assistance is conditioned on not receiving the same assistance from another source under penalty of perjury and subject to repayment in the event of duplication of benefits.
- Arranges, coordinates, monitors, and/or delivers any services that will ensure housing stability and prevent entry into homelessness.
- Provides assessment, client planning, housing advocacy, tenant education, and case management services to individuals and families.
- Provides the client household with the resources, skills, and knowledge to become self-sufficient and prevent future episodes of homelessness and/or housing instability.
- Maintains client spreadsheets to ensure follow-up.
- Maintains all confidential eligibility and verification documentation in appropriate systems as well as in hard copy.
- Must possess a heart for advocating for and supporting the low-income population.
- Assists in the planning of special events.
- Other duties as assigned.
Customer Service
- Provide exceptional customer service.
- Provide fair and equitable support to all clients regardless of their situation.
- Always represent the organization in a professional manner.
Safety
- Maintains personal safety, uses personal protection equipment (PPE), and follows Company policies.
- Reports all and any safety issues, accidents, or injuries to your manager as a matter of priority.
Effective Team Member
- Ability to interact positively with team members.
- Ability to facilitate positive change.
- Partner with supervisor when necessary to address department issues or concerns.
POSITION QUALIFICATION REQUIREMENTS
Education: Bachelors degree in behavioral health, human services, social services, non-profit management or related field required.
Experience: Minimum of 1 year of experience working with vulnerable populations as a case manager/social worker required.
Schedule Requirements: 40 hours a week, Monday through Friday. When work demands, must be available periodically on evenings and weekends.
Requirements:
- Fingerprinting Clearance (DOJ/FBI) and Clearance Child Abuse Index
Language(s): Bilingual in Ukrainian / Russian / English
Skills and Abilities:
- Personality - Independent thinker, possesses excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
- Performance - Able to multitask, prioritize tasks, meet deadlines, able to do presentations, and maintain confident information. Strong analytical skills and demonstrated attention to detail.
- Communication - Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment. Must be adept at building relationships based on mutual trust and respect.
- Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
Software: Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and Databases.
Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.
Tools and Equipment: General office equipment, fax, copier, printer, phone, and computer.
Confidential and Sensitive Information: Must adhere to the strictest of professional and ethical standards, abide by a code of Confidentiality.
Physical Demands
While performing the duties of this job, the employee is required to sit approximately 75% of the time, walk 10% of the time, and stand 15% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.