Landscape Maintenance Account Manager

JOB TITLE: ACCOUNT MANAGER

EXEMPT: YES LOCATION: SANTA ANA

DIVISION: HOURS:

REPORTS TO: Regional Manager DAYS: Monday - Friday

SUMMARY: The Account Manager is the person who makes sure the projects are clean, green and detailed. All punch list items generated will be completed in a timely manner working with Crew Supervisors, Staff and Irrigation Technicians. Reports to the Regional Manager and supports their needs to move the property in the direction of the goals set for the property.

ROLES, RESPONSIBILITIES AND EXPECTATION includes the following.

Other duties may be assigned.

Role -

• To service maintenance accounts, completion of punch lists, service requests and site walks with

follow up communication with client and Mission management.

• Manage Crew Supervisors, Staff and Irrigation Technicians with direction to complete the

maintenance specification. Grass, Weeds, Trimming, Clean and Safety mantra followed.

Responsibilities -

• To keep our clients happy and maintain accounts to the maintenance specifications.
• Managing, training and coaching the Crew Supervisors, Staff and Irrigation Technicians in

alignment with company values.

• Turning in staff payroll, invoicing and proposals on minor items and other paper work on time.
• Monthly reports of equipment and tool inventories.
• Monthly truck reports.
• Interviewing, hiring, and training employees; planning, assigning and directing work; appraising

performance, rewarding and disciplining employees; addressing complaints and resolving

problems.

Expectations -

• To keep accounts and staff operating safely, productively and on target with profit goals.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or General Education Degree (GED); minimum three years related Account Manager experience and/or training or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Fluent in English language skills (verbal and written) required; verbal bilingual language skills (English/Spanish).

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid California drivers license with a Department of Motor Vehicles (DMV) driving record acceptable to the company's insurance carrier, and a California state Pest Control Applicator's License.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to fingers, handle or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms, stoop, kneel, crouch or crawl. The employee is occasionally required to sit, climb or balance.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision, peripheral vision, depth perception, and the ability to adjust focus.