What are the responsibilities and job description for the Hospice Account Manager position at Mission Healthcare?
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Mission Healthcare offers competitive benefit packages designed to support the well‑being of our team.
Benefits Available to All Benefit-Eligible Employees
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Tuition Reimbursement
- Relocation Assistance
Additional Benefits for Employees Regularly Scheduled 30 Hours per Week:
- Medical, dental, and vision insurance
- Flexible Spending & Health Savings Accounts
- Disability, life, and AD&D insurance
- Pet insurance
- Develop and maintain relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral sources.
- Generate hospice referrals by educating healthcare professionals on hospice services, eligibility criteria, and the benefits of early referrals.
- Conduct sales calls, presentations, and community education events to promote hospice awareness and services.
- Serve as the primary liaison between referral sources, patients, families, and the hospice clinical team.
- Identify and respond to the needs of referral partners, ensuring excellent customer service and follow-up.
- Collaborate closely with the hospice intake and admissions teams to ensure smooth transitions for new patients.
- Maintain detailed records of sales activities, referral trends, and market feedback using CRM systems or sales tracking tools.
- Develops and implements marketing plans, assists in establishing agency volume projections, implements marketing plans and monitors the allocation of resources according to budgetary limitations.
- Provides leadership in strategic planning, maintains comprehensive knowledge of Mission Healthcare's markets including government agencies, major payor groups, key referral sources and competitor's market positioning.
- Meet or exceed monthly, quarterly, and annual sales goals as assigned.
- Monitor market conditions and competitor activity; provide feedback to leadership to inform business development strategies.
- Monitors and reports on cost-effective marketing efforts.
- Bachelor's degree in business, marketing, healthcare administration, or related field preferred; equivalent work experience considered.
- Minimum two (2) years of healthcare sales, business development, or account management experience; hospice, home health, or senior care experience strongly preferred.
- Proven track record of meeting or exceeding sales goals.
- Strong communication, relationship-building, and public speaking skills.
- Highly motivated, goal-oriented, and able to work independently in the field.
- Knowledge of hospice philosophy and services preferred.
- Must have a valid driver's license, reliable insured vehicle, and meet organization driving requirements.
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Equal Opportunity & Veteran‑Friendly Employer:
We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.
Veterans and military spouses are encouraged to apply. As a veteran‑friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service‑driven experience military‑connected individuals bring to patient‑centered care and healthcare environments.
Communication Consent:
By submitting an application, you acknowledge and consent to receive communications—including emails, phone calls, and text messages—from Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".
Benefits:
Health Insurance, Maternity & Paternity LeaveSalary : $80,000 - $100,000