What are the responsibilities and job description for the Business Development Manager position at Mission Design & Automation?
Shape the future of Automation—Together
At Mission Design & Automation, we believe great automation starts with listening. As a Business Development Manager, you’ll be at the forefront of expanding our reach—building relationships, identifying opportunities, and working side-by-side with our engineering team to deliver automation systems that create real impact. We’re looking for someone who thrives on uncovering needs, connecting the dots, and developing long-term partnerships built on trust.
What You’ll Do
What You Bring
Why Mission?
At Mission Design & Automation, we believe great automation starts with listening. As a Business Development Manager, you’ll be at the forefront of expanding our reach—building relationships, identifying opportunities, and working side-by-side with our engineering team to deliver automation systems that create real impact. We’re looking for someone who thrives on uncovering needs, connecting the dots, and developing long-term partnerships built on trust.
What You’ll Do
- Discover and Develop Opportunities
Build strong relationships with customers, asking the right questions to understand their operations and challenges. - Collaborate to Create Solutions
Partner with our talented engineering team to concept custom automation systems that deliver measurable ROI and reflect our high standards. - Lead the Customer Journey
Guide customers from first contact through post-installation follow-up with clear, honest communication at every step. - Drive Growth Through Trust
Earn repeat business and referrals through responsiveness, transparency, and a customer-first mindset. - Stay Curious, Keep Learning
Bring market insights and new ideas back to the team to help shape our offerings and approach. - Be There in Person
On-site visits are key to understanding customer operations and earning trust. Travel is part of the job.
What You Bring
- A humble, curious approach to solving problems and building partnerships
- 3 years in custom automation, preferably with concepting or design/build experience
- Strong communication skills—whether it's a sketch on a napkin, a CAD model, or a conversation
- A technical foundation (engineering or machine design background is a plus)
- A self-starter mindset with follow-through, attention to detail, and customer-first thinking
- Comfort with Microsoft Office and CRM tools
Why Mission?
- We’re a West Michigan team of thinkers, builders, and problem-solvers who care about our craft and each other.
- You’ll join a culture that values quality, humility, and teamwork over ego.
- We don’t chase shiny things—we build long-term relationships and do right by our customers.
- Your voice matters here. We’re growing, and we want people who want to grow with us.
