What are the responsibilities and job description for the Account Manager position at Mission Design & Automation?
Shape What's Next in Automation—Together
At Mission Design & Automation, we believe great automation starts with listening. As an Account Manager, you'll be the voice of the customer—working shoulder-to-shoulder with our engineering team to craft automation systems that make a lasting difference. We’re looking for someone who thrives on solving complex problems, values craftsmanship, and is ready to build something meaningful.
What You’ll Do
What You Bring
Why Mission?
At Mission Design & Automation, we believe great automation starts with listening. As an Account Manager, you'll be the voice of the customer—working shoulder-to-shoulder with our engineering team to craft automation systems that make a lasting difference. We’re looking for someone who thrives on solving complex problems, values craftsmanship, and is ready to build something meaningful.
What You’ll Do
- Understand What Matters
Build strong customer relationships by listening well and asking the right questions. - Design with Purpose
Collaborate with our talented team to concept custom automation systems that deliver real ROI—and reflect the high standards we hold ourselves to. - Keep It Real
Communicate clearly and honestly through every stage of the process—from first conversation to post-installation follow-up. - Drive Growth Through Trust
Earn repeat business through integrity, responsiveness, and care. Your relationships are built to last. - Keep Learning, Stay Curious
Stay on top of industry trends and bring new ideas to the team and our customers. - Be There in Person
On-site visits are key to understanding customer operations and earning trust. Travel is part of the job.
What You Bring
- A humble, curious approach to solving problems and building partnerships
- 3 years in custom automation, preferably with concepting or design/build experience
- Strong communication skills—whether it's a sketch on a napkin, a CAD model, or a conversation
- A technical foundation (engineering or machine design background is a plus)
- A self-starter mindset with follow-through, attention to detail, and customer-first thinking
- Comfort with Microsoft Office and CRM tools
Why Mission?
- We’re a West Michigan team of thinkers, builders, and problem-solvers who care about our craft and each other.
- You’ll join a culture that values quality, humility, and teamwork over ego.
- We don’t chase shiny things—we build long-term relationships and do right by our customers.
- Your voice matters here. We’re growing, and we want people who want to grow with us.
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