What are the responsibilities and job description for the Cisco VOIP Administrator position at Mission Critical Solutions?
MCS is hiring for a Cisco VOIP Administrator at Seymour Johnson AFB, NC. This is a full-time, permanent position with benefits.
The Cisco VOIP Administrator must demonstrate the ability to administer, maintain, patch, STIG, upgrade, and program the Government-furnished Cisco Unified Communications Manager suite. The Cisco VOIP Administrator will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations.
Typical duties include:
Clearance Requirements:Secret
Educational Requirements:High School Diploma or equivalent
Certification Requirements: CCNP (Voice/Collaboration Preferred)
Experience Requirements:
The Cisco VOIP Administrator must demonstrate the ability to administer, maintain, patch, STIG, upgrade, and program the Government-furnished Cisco Unified Communications Manager suite. The Cisco VOIP Administrator will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations.
Typical duties include:
- Configuring and supporting Voice, Video, Network, and Unified Communication technologies.
- Overseeing the day-to-day operation of various collaboration solutions including hardware/software support, training, and special projects; plans, designs, and implementing network data connectivity.
- Supporting Cisco Unified Communication products, Contact Center Express, and Unity Connection.
- Installing, configuring, and maintaining network hardware and software.
- Analyzing and troubleshooting the logs and tracking the nature and resolution of problems.
- Monitoring usage to ensure the security of data and access privileges.
- Creating and maintaining proper technical documentation.
- Providing emergency on-call support on a rotating schedule.
- Communicating with customers, peers, team, and managers regarding incident and change management.
Clearance Requirements:Secret
Educational Requirements:High School Diploma or equivalent
Certification Requirements: CCNP (Voice/Collaboration Preferred)
Experience Requirements:
- 2 years’ experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required).
- Cisco Unified Communication Manager
- Cisco Unified Communication Manager
- Cisco Unity Connection
- Cisco Contact Center Express
- Cisco IM & Presence
- Voice Gateway configuration
- Voice Protocol - H323/SIP/MGCP
- 1 years’ experience maintaining, utilizing, and troubleshooting Cisco Telepresence Platforms (Preferred)
- 1 years’ experience maintaining, utilizing, and troubleshooting Cisco Network Platforms (Preferred)
- Basic Knowledge of VMware Virtualization platforms (Preferred)
- Basic Knowledge of MS Exchange/AD and Outlook (Preferred)