Public Safety Organizational Change Manager

Mission Critical Partners is seeking an Organizational Change Management Consultant for Public Safety. The role supports organizational change management efforts associated with large-scale public safety and mission-critical system implementations across the United States. This role focuses on smooth organizational transitions for emergency communications centers, public safety agencies, emergency management organizations, and government agencies adopting new technologies, operational models, governance structures, and business processes.

The position combines formal organizational change management education and certification with public safety operational knowledge to support projects involving emergency communications operations, NG911 modernization, staffing and workflow assessments, governance changes, operational readiness, stakeholder engagement, and mission-critical operations transformation. The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

LOCATION

• Hybrid: Baltimore, Maryland region (preferred)
  
  

Responsibilities

• Lead organizational change management activities for public safety and mission-critical modernization, technology and organizational transformation projects
• Develop and implement change management strategies, communication plans, stakeholder engagement plans, and training support activities to enhance organizational readiness and user adoption
• Conduct impact assessments, stakeholder analyses, and change readiness evaluations to identify organizational risks and support successful transitions
• Oversee project coordination and integration efforts, supporting alignment with client operational and organizational goals
• Facilitate meetings, workshops, interviews, focus groups, and stakeholder sessions to support project analysis, design, implementation, and testing activities
• Act as a liaison between client agencies, operational stakeholders, and solution providers to promote alignment between project deliverables and organizational objective
• Provide regular project status updates to agency officials and project leadership teams so projects remain aligned with scope, schedule, and operational goal
• Maintain compliance with organizational policies, contractual obligations, and public safety industry best practices throughout project execution Support business process analysis and operational improvement initiatives to optimize workflows, operational readiness, and technology adoption
• Conduct operational assessments and data gathering activities related to PSAPs, ECCs, EOCs, governance structures, staffing models, operational workflows, and public safety procedures
• Support organizational transition activities associated with NG911 modernization, operational restructuring, and mission-critical systems implementation
• Support development of operational documentation, transition plans, communications materials, training support resources, and organizational readiness activities
• Coordinate project activities and support collaboration between clients, stakeholders, vendors, and internal project personnel
• 25-50% travel expected
  
  

Supervisory Responsibilities

• This job has no supervisory responsibilities
  
  

Qualifications

• Organizational Change Management Certification is required (Bachelor’s degree preferred)
• Minimum 5 years of professional experience supporting organizational change management initiatives, organizational transformation activities, or technology implementation projects
• 5 years of facilitation experience with proven problem-solving capabilities during stakeholder meetings, workshops, interviews, and client engagement sessions
• Minimum 10 years of experience in public safety, emergency communications, emergency management, mission-critical operations, or related public sector environments including PSAP/ ECC/ EOC operations, governance structures, operational workflows, staffing models, and industry best practices
• Ability to assess client situations, identify operational and organizational needs, present concepts, develop recommendations, deliver solutions, and promote teamwork
• Demonstrated knowledge of organizational change management methodologies, stakeholder engagement strategies, communications planning, training support, and organizational readiness principles including expertise in the use of change management methodologies such as ADKAR
• Strong written and verbal communication skills with experience preparing reports, presentations, assessments, and client-facing deliverables
• Valid Driver’s License with the ability to drive to client sites
• Computer skills required: Contract Management Systems, Microsoft Office Suite, project management software, collaboration platforms, and organizational change management tools
  
  

Benefits

• Robust employer contribution to employee medical benefits
• Competitive dental and vision insurance
• 401(k) plan with company match
• Wellness allowance to support employee well-being
• Life and AD&D insurance
• Disability insurance (short-term and long-term)
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Flexible Paid Time Off to support work-life balance
• Employee Assistance Program (EAP)
• Perks at Work program offering discounts on products and services
  
  

About Us

Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers

Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.