What are the responsibilities and job description for the Senior Project, Program Manager - Technology position at Mission Critical Group?
Description
Mission Critical Group is a fast-growing, high-performance organization delivering critical power solutions in the most demanding environments. We value transparency, accountability, innovation, and teamwork and we put both customers and colleagues at the center of everything we do. With market-leading benefits and real opportunities to grow, this is a place where your work matters and your career can accelerate.
The Senior Project / Program Manager is responsible for leading complex, cross-functional technology initiatives from strategy through execution. This role ensures programs deliver measurable business outcomes by providing structured leadership, strong stakeholder management, and disciplined project governance. A core component of the role includes driving organizational change management (OCM) to support successful adoption of new processes, technologies, and ways of working.
Program & Project Leadership
Experience Required
Mission Critical Group is a fast-growing, high-performance organization delivering critical power solutions in the most demanding environments. We value transparency, accountability, innovation, and teamwork and we put both customers and colleagues at the center of everything we do. With market-leading benefits and real opportunities to grow, this is a place where your work matters and your career can accelerate.
The Senior Project / Program Manager is responsible for leading complex, cross-functional technology initiatives from strategy through execution. This role ensures programs deliver measurable business outcomes by providing structured leadership, strong stakeholder management, and disciplined project governance. A core component of the role includes driving organizational change management (OCM) to support successful adoption of new processes, technologies, and ways of working.
Program & Project Leadership
- Lead end-to-end planning and delivery of programs and major projects, ensuring alignment with strategic objectives.
- Develop and maintain roadmaps, schedules, communication plans, and delivery frameworks.
- Manage interdependencies and cross-functional workstreams, ensuring seamless coordination and execution.
- Establish governance structures, steering groups, RAID logs, and reporting cadences.
- Develop and execute comprehensive change management strategies and plans, including stakeholder analysis, impact assessments, readiness evaluations, and adoption strategies.
- Partner with HR, Communications, and functional leaders to drive awareness, training, and engagement.
- Create change communications, support materials, and leadership briefings to ensure organizational alignment.
- Identify and mitigate change-related risks, resistance points, and barriers to adoption.
- Measure and report on change readiness, adoption metrics, and the overall effectiveness of change activities.
- Champion a culture of adaptability, continuous improvement, and transformation readiness across the organization.
- Act as a trusted advisor to executives, sponsors, and key stakeholders throughout the program lifecycle.
- Facilitate effective communication, expectation-setting, decision-making, and issue resolution.
- Prepare structured and compelling status reports, business cases, and executive presentations.
- Develop and manage program budgets, financial forecasts, and cost-control measures.
- Work with functional leaders to secure required resources and optimize allocation.
- Ensure value realization and ROI are tracked and reported.
- Proactively identify risks and issues across programs; lead mitigation and escalation processes.
- Apply structured change control and ensure impacts are understood, documented, and approved.
- Maintain compliance with regulatory requirements, internal standards, and quality frameworks.
- Drive adoption of project and program management best practices, methodologies, tools, and templates.
- Facilitate retrospectives and post-implementation reviews to capture lessons learned and improve delivery maturity.
- Support broader organizational transformation initiatives and PMO capabilities.
Experience Required
- 7 years of project or program management experience delivering enterprise-level or multi-workstream initiatives in PMO, Technology or Manufacturing environment.
- Proven experience leading organizational change management activities with technical or operational project delivery.
- Strong communication, facilitation, and executive stakeholder management skills.
- Ability to lead in a matrixed environment and influence without direct authority.
- Proficiency with project tools such as MS Project, Smartsheet, Jira, Asana, or similar platforms.
- Demonstrated financial management, budgeting, and forecasting capabilities.
- Bachelor's degree in Business, Technology, Organizational Development, or related field (Master’s a plus).
- Certifications including PMP, PRINCE2, PgMP, PROSCI or equivalent OCM certification, Agile/Scrum.
- Experience in transformation programs (digital, operational, cultural, or technology-driven).
- Strong understanding of Agile, Waterfall, and hybrid delivery methodologies.
- Organizational change leadership
- Strategic planning and structured execution
- Executive communication and stakeholder engagement
- Risk, dependency, and complexity management
- Analytical and problem-solving capabilities
- Adaptability, resilience, and continuous improvement mindset