What are the responsibilities and job description for the Customer Support Specialist position at Mission Association Management?
Company Description Mission Association Management, founded in 2025, provides dedicated property management services to community associations across Central Texas. The organization focuses on dependable service and true partnership with communities, aiming to set the standard for essential community management. Team members work closely with board members and residents to build strong relationships and support well-maintained, harmonious neighborhoods. The company emphasizes proactive, on-site engagement, homeowner education on key association topics, and consistent enforcement of rules and regulations. This approach helps preserve property values and the integrity of the communities it serves.
Role Description The Customer Support Specialist is a full-time, remote role based in Austin, TX, responsible for serving as a primary point of contact for homeowners. Daily tasks include responding to inquiries by phone and email, documenting and tracking service requests, and providing clear information about association rules, maintenance processes, and architectural guidelines. The role involves coordinating with property managers, preparing and updating resident communications, and assisting with community meetings and events. The specialist helps resolve issues respectfully, supports enforcement of association policies, and ensures accurate records are maintained in association management systems. This position works closely with the broader team to deliver consistent, dependable service and strengthen community relationships.
Qualifications
- Customer service and communication skills: ability to handle inquiries professionally, listen actively, and provide clear, empathetic responses in person, by phone, and in writing.
- Administrative and organizational skills: experience with data entry, recordkeeping, scheduling, and managing multiple tasks and priorities with attention to detail.
- Technical and software skills: proficiency with email, office productivity tools (e.g., word processing, spreadsheets), and customer or property management systems; ability to learn new platforms quickly.
- Problem-solving and conflict resolution skills: capacity to assess issues, propose practical solutions, and support fair, consistent enforcement of association policies.
- Community and relationship-building skills: comfort working with diverse residents and board members, fostering trust, and supporting educational efforts around community guidelines.
- Relevant experience: prior experience in customer support, property management, HOA/condo association administration, or related fields is beneficial.
- Education and work style: high school diploma or equivalent required; additional coursework or degree in business, communications, or a related field is a plus. Ability to work on-site in Austin, TX, collaborate with a team, and handle occasional evening or weekend meetings as needed.