Director of Operations

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190 million pounds of food.

As Misfits we support our customers and mission by embracing our core values of:

Prioritizing our Customers                                                    

Doing more with less

Thinking Differently                               

Respecting one another                             

Moving deliberately and quickly                                          

Taking initiative and delivering 

About the role:

Join our dynamic team as a Director of Operations for our thriving food e-commerce business! As the leader at the helm, you will spearhead our mission to revolutionize the online food industry. With a focus on innovation, customer satisfaction, and operational excellence, you'll oversee every facet of our business, from strategic planning to daily operations, ensuring unparalleled growth and success in a rapidly evolving market. If you're passionate about food, e-commerce, and driving impactful change within the food system, we want you to be part of our journey!

Skills and Responsibilities:

• Guide a group of exempt and non-exempt associates in alignment with the values and culture upheld at Misfits Market.
• Oversees the operational effectiveness of all facility departments, encompassing Inventory and Receiving, Quality Control/Assurance, Maintenance, Sanitation, as well as Production and Shipping teams, to ensure seamless performance across the board.
• Ensures the precision of our Warehouse Management System (WMS) and Inventory Management Systems (IMS), guaranteeing optimal accuracy, efficiency, and quality in fulfilling customer orders.
• Enhances processes to guarantee the production of customer orders with exceptional quality, precision, and efficiency.
• Consistently enhance operational safety by collaborating closely with the Environmental Health and Safety team.
• Implement 5S principles alongside facility leaders, including certification and training for forklift operators.
• Guide exempt teams and cultivate talent by employing impactful coaching techniques and implementing accountability measures.
• Committed to building an inclusive and productive culture within the fulfillment center.
• Optimize business workflows by analyzing complex data to identify trends and solve problems.
• Ensure that company policies and good manufacturing practices (GMP) are followed throughout the fulfillment center.
• Reduce costs through the execution of efficient and accurate processes throughout the facility.
• Establish team and individual goals that are aligned with our core values.
• Collaborate with the Quality and Sanitation teams to uphold compliance with food safety standards.
• Work closely with HR partners and your exempt team to provide input and recommendations regarding hiring, terminations, disciplinary actions, and promotions.
• Collaborate cross-functionally with corporate partners to drive strategic initiatives and optimize operations.
• Maintain accountability for the full Profit and Loss (P&L) management of the facility.

Qualifications:

• Bachelor's Degree in related field.
• 10 years in production, fulfillment, or distribution environment.
• Strong leadership, supervisory and training skills.
• Ability to effectively communicate and respond to concerns of managers and associates.
• Excellent writing, statistical, analytical, and critical thinking skills.
• Excellent problem solving skills.
• Highly effective coaching skills with ability to create common cause among multiple stakeholders.
• Flexibility to work various schedules, to include weekends, as needed.
• Ability to thrive in an ambiguous and fast paced environment.
• Experience in Lean Six Sigma methodologies is preferred.
• Comfortable with working in a refrigerated environment (36 degrees).

Benefits: 

• $130,000 - $140,000 / year
• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

For CA applicants, please see here for Misfits Market's Job Applicant Privacy Notice" with the link.