What are the responsibilities and job description for the Lead Nurture Specialist position at Misfits Fitness?
Lead Nurture Specialist
Misfits Fitness
Position Overview
Misfits Fitness is looking for an energetic, personable, and highly motivated Lead Nurture Specialist to join our team.
This role is the first point of contact for many people considering changing their health, fitness, and lives with Misfits Fitness. Your job is to connect with prospective members, build genuine relationships, book consultations, and help them take the next step by actually showing up for their appointment.
This is not a high-pressure sales position. It's about communication, connection, consistency, and follow-up.
What You'll Do
As our Lead Nurture Specialist, you will contact leads who have opted in to our program:
- Respond quickly to new leads by phone, text, and other communication channels.
- Have friendly, engaging conversations with prospective members.
- Learn why each prospect reached out and what they hope to accomplish.
- Schedule qualified prospects for consultations at Misfits Fitness.
- Follow up consistently with leads who don't immediately respond or book.
- Re-engage older leads who previously expressed interest.
- Confirm upcoming appointments and maintain communication leading up to their visit.
- Follow up with prospects who cancel or miss appointments and work to get them rescheduled.
- Keep lead information, notes, and appointment status accurate and organized in our CRM.
- Communicate with the Misfits Fitness team about upcoming appointments and important prospect information.
Your #1 Goal
Get qualified prospects to show up for their scheduled consultation.
Booking the appointment is only the first step. Success in this role means building enough connection and excitement that prospects follow through and walk through our doors.
We're Looking for Someone Who...
- Is outgoing and genuinely enjoys talking with people.
- Communicates confidently over the phone and through text.
- Is comfortable making a high volume of calls and follow-ups.
- Doesn't get discouraged when someone doesn't answer.
- Understands that consistent follow-up is part of helping people take action.
- Is organized and dependable.
- Can follow a proven process while still sounding natural and human.
- Has a positive attitude and brings energy to the team.
- Is coachable and wants to improve.
- Believes in fitness and the impact it can have on someone's life.
Previous sales, appointment-setting, customer service, or fitness industry experience is helpful, but the right personality, work ethic, and ability to connect with people are more important.
How Success Is Measured
Performance will be measured primarily by:
- Speed to lead
- Contact rate
- Consultation booking rate
- Appointment confirmation rate
- Appointment show rate
- Lead follow-up consistency
- Re-engagement of older leads
Ultimately, we aren't looking for someone who simply makes calls. We're looking for someone who can turn interest into conversations, conversations into appointments, and appointments into people walking through our doors.
Why Misfits Fitness?
We're not interested in being another big-box gym where people become a membership number.
Misfits Fitness is built around coaching, accountability, community, and helping everyday people accomplish things they didn't think they could do.
As a Lead Nurture Specialist, you'll play an important role in that mission. For many future members, you'll be the first Misfit they ever talk to.
If you're energetic, competitive, organized, great with people, and excited about helping others take the first step toward changing their lives, we'd love to hear from you.
Come help us turn leads into lives changed.
Pay: Up to $45,600.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Johnson City, TN 37615
Salary : $45,600