What are the responsibilities and job description for the Information Technology Support Specialist position at MIS Solutions, Inc.?
Location: Suwanee, GA / Remote
Travel: Up to 50%
Employment Type: Full-time
About MIS Solutions, Inc.
MIS Solutions, Inc. is a high-growth, privately owned Managed IT Services Provider in Suwanee, GA. For 27 years, we have helped small and medium businesses by delivering technology solutions to complex business problems. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results.
- Competitive Pay
- Career Advancement Opportunities
- Incentive Plan for Employee and Client Referrals
- Technical Certification & Leadership Training
- Proactive, Secure, and Strategic IT Solutions
- Provide technical support to clients efficiently, effectively, and accurately, whether by phone or in person.
- Work with the support operations team to deliver exceptional service to clients.
- Act as the on-site point of contact for clients, ensuring timely follow-up and resolution.
- Support on-call and after-hours rotations, including weekends.
- Maintain and update internal technical documentation for both company and client environments.
- Build and maintain relationships with customers and team members to enhance the customer experience.
- Participate in strategy and consulting meetings for both internal and external technical matters.
- 3 years of experience working in a managed services environment.
- B.S./A.S. degree in a related field or equivalent experience.
- Certifications in A , Security , and Network (or equivalent experience).
- Strong troubleshooting skills across a broad range of technologies.
- Experience with PC hardware, Macs, printers, servers, and networking.
- Excellent communication skills (verbal and written).
- Strong customer service and relationship-building skills.
- Ability to multitask in a fast-paced, team-oriented environment.
- Reliable personal vehicle and valid Georgia Driver’s License required.
- Willingness to travel up to 50%.
- Competitive Pay
- Career Advancement Opportunities
- Incentive Plan for Employee and Client Referrals
- Technical Certification & Leadership Training
- SOC 2 Type II Certified
- Proactive, Secure, and Strategic IT Solutions
- Professional Development and training opportunities.
- A supportive and collaborative team environment.
- Flexible scheduling with on-call availability.
- A focus on customer satisfaction and long-term relationships.
If you're passionate about technology, committed to customer service, and ready to grow with a dynamic team, we want to hear from you! Apply today and join a company that values people, processes, and technology to deliver the outcomes you require.