Experience Planner | Full-time | On-site to Remote

Organization- Miraval Austin Resort and Spa

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Experience Planner – Full Time - Remote Work Available if within 180 Miles at Miraval Austin Resort and Spa located in Austin, TX.

As an Experience Planner, you are responsible for overseeing the reservation process for guests, which includes developing relationships with clients, and offering helpful suggestions or solutions to their wellbeing planning needs. You will learn about experiential wellbeing travel and align guest intention with the spa treatments, activities, lectures and workshops to create a life changing Miraval stay. This is the perfect position for those who are interested in wellbeing and looking to start a career. You will be the first contact for guest inquiries and able to forge relationships with clients before they arrive.

Some responsibilities include but are not limited to:

• Deliver superior experience planning for guests of all three Miraval Resorts
• Make authentic connections with Miraval guests both on the phone, via email and chat
• Provide helpful and cooperative communication between departments
• Attain proficiency in the Miraval catalog of experiences
• Work independently using resources provided
• Attend training classes to stay current on all aspects of Miraval procedures, services and offerings
  
  

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year* Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth* Discounted and Complimentary Hyatt Hotel nights* Medical, Prescription, Dental and Vision Insurance on 30th day of employment* 401K with company match* Generous Paid Time Off program* Paid Family Bonding Time and Adoption Assistance* Complimentary daily colleague meals Employee Stock Purchase Plan* Access to resort facilities including spa services, programs, hiking trails and fitness center *Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Applicants for this position ideally possess:

• Positive attitude, willing to take work in a fast-paced environment and thrives with change.
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Flexible with schedule and ability to work at least one weekend day per week
  
  

Remote Qualifications:

Same as those outlined above but also include the following:

• Must successfully complete six months on-site before transitioning to remote work
• After transitioning to remote, must work at resort in office twice a month
• High Speed internet
• At home office or space free of distraction and additional noise (pets, children, room-mates, spouses) and within 180 miles (3 hours) of a Miraval Resort.
• Daily Closing report sent to supervision qualifying production:
• Number of emails answered EP inbox
• Number of emails answered Res inbox
• Number of calls received – NEW Skill Sets
• Number of calls received – EP Skill Sets
• Amount of Revenue booked
  
  

Chat and Email Communication Assignment

• Reservations Management may assign an agent to have email communication be priority.
• This agent is responsible for answering all emails that come in the Reservations Inbox as well as the EP inbox, and answer all emails with in the same day of receipt. Travel Agent inquiries will also take priority.
• When applicable this agent will reach out to guests via phone and also may be asked to assist with phone calls.
• When assigned to the Chat function it is the agent’s responsibility to answer chats in an instant manner.
• When assigned to the Chat function it is the agent’s responsibility to answer any email leads that come in after hours/overnight.