What are the responsibilities and job description for the Front Office Agent - Full-Time position at Miraval Austin Resort and Spa?
Summary
How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?
Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.
Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.
If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Full-Time Front Office Agent:
Front Office Hosts are responsible for the guest registration process, the departure process as well as for the communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Miraval Austin as a member of our Front Office team.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Must have schedule flexibility, to include weekends and holidays
- Previous Hospitality experience preferred but not required
- Valid Driver's License due to frequently driving hotel and/or guest vehicles
- Ability to lift, push, pull moderate weight up to 75 lbs
- iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
- Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
- Discounted and Complimentary Hyatt Hotel nights*
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off program*
- Paid Family Bonding Time and Adoption Assistance*
- Complimentary daily colleague meals
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and fitness center