Field Service Technician

Job Details

Description

Traveling Service Technician or Traveling Service Engineer

Reports to: Field Service Manager

Cooperates with: All Departments

Compensation: Total compensation includes a base hourly rate starting at $27/hr (depending on experience), overtime, and annual bonus.

Primary Responsibility: This position is responsible for supporting customers with on-site service, technical support, and on-site training. The primary functions of this position are commissioning new equipment; preventive maintenance, troubleshooting and repair of existing equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment. This position requires travel for a majority of the time (75%).

Specific Duties and Responsibilities:

• Commissioning the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers including troubleshooting, replacement parts identification
• Site coordination and project meetings
• Post-commissioning customer training on operations and maintenance
• Daily reports to customers and internal staff while in the field
• Follow up customer calls after service work completion
• Keep up-to-date on company products and services
• Plan own work schedule efficiently
• Maintain test equipment and special tools calibration

Qualifications:

• Prefer candidates located near Des Moines International Airport in Des Moines, IA.
• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Proficiency with AC and DC Circuits including Relay Logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 60-75% overnight travel - with higher concentrations during peak seasons.
• Able to work on physically demanding tasks with heavy lifting, working off ladders, elevated platforms and enclosed spaces.
• Excellent communication and interpersonal skills.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint).
• Must possess valid driver's license
• Foreign language skills are a plus
• Must possess a passport or have the ability to obtain one

What's In it For You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually
• 15 days PTO annually (prorated based on start date)

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)