What are the responsibilities and job description for the SAP S/4HANA Functional Lead – OTC (Order-to-Cash) - W2 only position at Miracle Software Systems, Inc?
Position Overview:
Miracle Software Systems, seeking for an experienced SAP S/4HANA OTC Functional Lead to drive end-to-end Order-to-Cash processes, including order management, pricing, delivery, and billing. If you have strong SAP SD expertise and have led S/4HANA implementations, this is a great opportunity to work on a high-impact transformation program.
- 7–12 years in SAP SD/OTC or sales operations
- 1–2 years in SAP S/4HANA implementations (or ECC to S/4 transformation)
- Strong expertise in pricing, order management, delivery, and billing
- Experience with SAP Vehicle Management System (VMS)
- Proven cross-functional leadership (Finance, Supply Chain, Data teams)
- Strong SAP S/4HANA Sales (SD) configuration knowledge
- UAT leadership and quality governance
- Integration experience (EDI, middleware, tax/payment systems)
- Experience with:
- Settlement Management / Rebates
- Output Management (BRF )
- Fiori apps
- Strong stakeholder and executive communication skills
- Own end-to-end OTC processes: lead-to-order, order management, pricing, delivery, billing, returns, and customer service
- Define and standardize sales processes across regions while managing local variations
- Establish and track KPIs such as:
- Order cycle time
- OTIF (On-Time In-Full)
- Billing accuracy
- Dispute resolution cycle time
- DSO drivers