What are the responsibilities and job description for the Product Manager (Digital eCom Product Owner) position at Miracle Software Systems, Inc.?
Requirement:
Job Title: Product Manager III (Digital eCom Product Owner)
Duration: Long Term
Location: Portland, OR - Onsite
Job Description:
Skills / Requirements:
Bachelor s degree in Business, Information Systems, IT, Analytics, or equivalent experience preferred.
Minimum of 4 years of experience in digital product management, eCommerce product ownership, or digital platform delivery.
Proven experience managing backlogs, writing user stories, coordinating UAT, and supporting agile delivery.
Experience with eCommerce platforms and digital merchandising concepts (product discovery, PDP optimization, conversion funnels).
Experience with enterprise platforms (CMS/DAM/PIM/analytics); Adobe ecosystem (AEM) strongly preferred.
Strong ability to translate between business (merchandising, marketing, sales) and technical teams.
Familiarity with product data, catalog management, and content-driven commerce experiences.
Experience supporting implementation of tools beyond the website (e.g., merchandising tools, CRM enhancements, workflow platforms).
Key Responsibilities
1) eCommerce Roadmap Support & Product Planning
Co-develop and maintain a rolling 12-month eCommerce and digital roadmap, including site experience enhancements, product discovery improvements, and conversion optimization initiatives.
Translate business priorities (e.g., product launches, merchandising strategies, trade customer needs) into epics, user stories, acceptance criteria, and delivery plans.
Balance quick wins (e.g., PDP enhancements, navigation improvements) with longer-term capability building (e.g., personalization, advanced merchandising, product configurators).
Partner with stakeholders to define success metrics tied to conversion rate, AOV, engagement, and revenue performance.
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2) Backlog Ownership & Agile Delivery Cadence
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and story readiness across eCommerce and digital initiatives.
Facilitate agile ceremonies (sprint planning, backlog grooming, standups, retrospectives) across internal teams and external partners.
Coordinate UAT, release readiness, and launch communications for site features, merchandising updates, and product launches.
Identify risks and trade-offs, providing clear options and impact assessments to support decision-making.
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3) Digital Platform & eCommerce Capability Ownership (CMS / PIM / Analytics / Commerce)
Drive enhancements across Ann Sacks digital ecosystem with a focus on product storytelling and online selling:
CMS (AEM):
o Content authoring workflows, landing pages, campaign pages, and storytelling experiences
o Homepage, category pages, and inspiration content to support conversion and brand engagement
DAM:
o High-quality imagery and asset governance to support product merchandising and visual storytelling
o Metadata and tagging for improved asset discoverability and reuse
PIM:
o Product data quality (dimensions, finishes, applications, pricing where applicable)
o Enrichment workflows to support product detail pages (PDPs) and filtering
o Syndication readiness across channels
eCommerce / Merchandising:
o Product discovery (navigation, search, filtering)
o PDP optimization (content, cross-sell, sample ordering flows)
o Category merchandising and promotional capabilities
Analytics:
o Measurement frameworks for conversion funnels, product performance, and content engagement
Partner with Client IT and platform teams to ensure solutions are scalable, compliant, and aligned with enterprise standards.
Monitor platform health, site performance, and incident resolution.
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4) Digital Tools & Commerce Enablement
Support implementation of tools that enhance eCommerce operations and customer experience, such as:
o Product sampling workflows
o Trade account experiences and pricing visibility
o Lead generation and showroom appointment tools
o Content and merchandising workflows
Assist in discovery and requirements gathering with business stakeholders (eCommerce, merchandising, marketing, sales).
Coordinate delivery with IT and platform owners, including backlog creation, UAT, and launch readiness.
Ensure tools integrate seamlessly with existing systems and support measurable outcomes.
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5) Measurement Enablement & Performance Insights
Maintain KPI definitions and tracking aligned to eCommerce performance (conversion rate, revenue, engagement, product performance).
Partner with Data & Analytics to ensure accurate event tracking and taxonomy.
Provide reporting and insights on:
o Customer journeys and drop-off points
o Product and category performance
o Content effectiveness and merchandising impact
Support ongoing optimization efforts (CRO, SEO, and content strategy).
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6) Change Adoption & Enablement
Develop release notes, user guides, and training materials for eCommerce and content teams.
Salary : $60 - $70