What are the responsibilities and job description for the CUSTOMER SERVICE position at Minute Men Staffing?
Customer Service – Front Desk – Billing
SUMMARY
This position creates invoices/credit memos and issues them to customers by all necessary means. This position is responsible for entering all invoices with the correct billing codes into the accounting software. The billing role will ensure overall customer satisfaction, quality and top-notch service in a timely manner. With a great work/life balance our employees need to effectively ensure that all clients and all team members are receiving the best service possible.
Duties
• Greet customers
• Answering customer phone calls
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Inform customers of unit prices, shipping date, anticipated delays, and any other information the customer needs
• Enter jobs into computer system/first screen billing
• Complete order forms
• Participate in ongoing company and other training to update technical skills and knowledge
• Perform other tasks, duties, or functions as directed
EDUCATION AND EXPERIENCE
• High School
• Previous experience in the digital printing industry helpful but not required.
Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.