What are the responsibilities and job description for the Customer Service position at Minute Men Staffing?
Serve as the first point of contact for customers regarding orders, shipments, and service inquiries. Enter, track, and update customer orders in the warehouse management system (WMS). Investigate and resolve customer issues such as delays, shortages, or discrepancies. Coordinate with warehouse associates, supervisors, and logistics partners to ensure timely solutions. Prepare and distribute order status updates, shipping confirmations, and reporting. Maintain accurate records of communication, escalations, and resolutions. Attend and communicate on Video Teams calls daily with Customers Maintain Outlook Customer Service Inbox 💻 Technology & Tools Daily use of warehouse management systems (WMS). Excellent with Microsoft Office (Excel, Outlook, Word). Comfortable with CRM, ticketing systems, and reporting tools. 🌟 Why You’ll Love Working Here Build strong relationships with customers in the fashion & lifestyle industry. Play a key role in delivering excellent customer experiences. Be part of a collaborative, diverse team environment. 2 Opportunities for career growth into operations, customer management, or leadership roles. 📋 Qualifications 18 years or older. Strong written and verbal communication skills. Previous experience in customer service, logistics, or 3PL preferred. Computer proficiency with data entry accuracy and attention to detail. Reliable attendance and teamwork focus.
Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
