Customer Service Rep

Job Title: Customer Service Representative

Reports to: Plant Manager/General Manager

We employ people that thrive in a fast paced environment, who are able to adapt to the needs of our customers and the worliflow of a busy warehouse. We seek to continuously improve and build our teams with people who seek efficiency and want to work smarter. Most importantly, Nor-Am Cold Storage prides itself on acting with integrity in all aspects of our business. We build relationships with our customers and employees based on trust and honesty.

Job description is as follows but is not limited to the following duties may change at the discretion of your direct supervisor or management:

• Deliver first class customer service to both internal and external customers. Respond to customer needs in a timely and accurate manner. Build positive relationships with customers and co-workers and be supportive of a team atmosphere.
• Holds safety in high regard, follows all safety rules for equipment and general warehouse operations. Takes responsibility for own safety by acting in a safe manner at all times. Takes responsibility for the safety of their team by calling out unsafe behavior on the spot.
• Actively participates in the LEAN Management program, striving to continuously improve, increase efficiency and eliminate waste.
• Uses the company's core values lntegrity, Adaptability and Continuous Improvement to guide day to day decision making.
• Complete necessary paperwork, including inbound and outbound orders, Bill of Ladings, receipts, export documentation, and other customer or government required documentation.
• Maintain a positive relationship with customers, co-workers and USDA or other government officials and be able to respond to their needs in an accurate and timely fashion.
• Must be able to accurately identify inventory discrepancies and notify the appropriate manager immediately.
• Must utilize the Warehouse Management System to track inventory, place and receive orders, run reports and confirm shipments. Understand inventory control by FIFO/LIFO
• Will complete basic office duties such as filing, faxing, answering phones and any other office tasks as assigned by supervisor.
• Perform any special projects or other assignments as needed by manager/supervisor.
• Must be able to work in a fast paced environment.

Summary of Experience and Education

High school education required, Associates or Bachelors degree preferred. Three to five years of customer service related experience is required. Experience in AR/AP and in a warehouse or manufacturing setting is highly preferred.

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.