Technical Support Specialist

Mintzer Sarowitz Zeris & Willis PLLC is looking for a highly efficient and detail-orientated IT professional to join our IT Department as a Technical Support Specialist in Miami, FL.

Responsibilities:

• Duties include troubleshooting hardware, network and software related issues, configuring and maintaining Windows PCs and iPhones, managing user accounts and access through Active Directory and Entra administration portal, and ensuring system updates and security protocols are applied. A TSS will also assist with onboarding and offboarding of employees, maintain documentation of support procedures, and escalate complex issues to higher-level IT staff when necessary.
• Resolve tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.
• Provide user-friendly, hands-on support to both on-premises and remote users.
• Identify, create, and maintain internal documentation and guides, such as how to use/manage Outlook, Microsoft Office, and other technologies.
• Gathers data to identify and evaluate technical purchasing options.
• Evaluate new software programs, verifying the suitability for the firm’s objectives and testing the compatibility with existing hardware and programs.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

Technical Support Specialist Qualifications/Skills:

Required:

• Knowledge of computer operations and software applications. Compatible with all operating systems or ability to learn these systems: Microsoft Windows OS, Microsoft Office 365, Apple iOS, etc.
• Administering AD on-prem and in Azure.
• Experience with Remote connection technology (VPN, RDP, VDI).
• Maintenance of system patching and updating experience.
• Experience in working with communication software (MS Teams, etc.).
• Experience with mobile device management, user access requests, and network printing.
• Ability to adhere to corporate compliance, guidelines, and policies.
• Participate in supporting systems after normal business hours as needed. (not frequent)
• Experience and previous active participation in company mergers. (highly preferred)
• 3 years’ experience in IT Support/Help Desk positions.
• Working Hours: 8 am - 5 pm.
• Excellent troubleshooting and customer service skills.
• The ability to communicate technical information in a way that is accessible to non-technical employees.
• A process improvement mindset.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Maintain inventories of all assets

Preferred:

• Advanced knowledge of Watchguard Firewall. Certification is a plus.
• Advanced knowledge of Office 365 and Azure (administration). Certification is a plus.
• Experience in managing Zoom phones (Administration) and Zoom conferences.
• Hands-on experience with NVRs and cameras.
• Hands-on experience in routers and switches configuration.
• Knowledge of PowerShell scripting language.
• Implement and create enterprise images for Windows PCs.

Education, Experience, & Licensing Requirements:

• Associate degrees or above in computer science, information systems, or related field. Or comparable experience.
• Microsoft Certified Azure Administrator Associate. (AZ-104)
• Prior experience working on a Helpdesk, in IT, or similar technical function.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person