What are the responsibilities and job description for the Server Drakes Danville position at Mint Julep Restaurant Management Group?
Mint Julep Restaurant Management Group is looking for enthusiastic individuals to serve our guests with the mentality of 100% Guest Satisfaction 100% of the Time at our Drakes Danville location. This position caters to the guests needs while adhering to our service standards to ensure the best possible experience for everyone who comes into our restaurant. Your job, in a nutshell, is to make sure our guests leave happier than when they arrived.
Responsibilities Include:
- Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
- Greet guests with a genuine smile.
- Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the monthly specials; answering food preparation questions with a positive attitude.
- Transmit orders to bar and kitchen by recording guests' choices; identifying patron's special dietary needs and special requests.
- Engage with guests in a friendly manner.
- Ensure guests are enjoying their meals and take action to correct any problems.
- Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Serve orders by picking up and delivering guests' choices from the bar and kitchen; deliver accompaniments and condiments from the service bars.
- Respond to additional guest requirements by inquiring of needs, observing dining process.
- Maintain table setting by removing courses as completed; replenishing utensils; being alert to guest spills or other special needs.
- Properly open and pour wine at the tableside.
- Prepare checks and process payment.
- Conclude dining experience by acknowledging choice of restaurant; inviting guests to return.
- Perform basic cleaning tasks as needed or directed by supervisor.
- Fill in for absent staff as needed.
- Assist with special events as needed.
- Adhere to grooming and appearance standards consistently.
- Promptly address guest service issues and refer guests to management when necessary.
Mint Julep Restaurant Management Group provides equal opportunities to all associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Mint Julep Restaurant Management Group complies with applicable state and local laws governing nondiscrimination in employment in every location where Mint Julep Restaurant Management Group has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.