What are the responsibilities and job description for the Relationship Associate position at Minster Bank?
Build Relationships. Strengthen Communities. Go Far.
At Minster Bank, we believe banking is about people. Since 1914, we have been helping individuals, families, and businesses achieve their financial goals while investing in the communities we call home. As a community bank, we are committed to building strong relationships, delivering exceptional service, and making a positive impact in the lives of our customers. Today, Minster Bank serves Western Ohio through multiple locations and a team-focused culture built on integrity, quality, customer satisfaction, and innovation.
When you join Minster Bank, you become part of an organization that values teamwork, professional growth, and work-life balance. We offer a supportive environment where employees are encouraged to learn, develop their careers, and make meaningful contributions to their communities. Our employees are more than team members, they are trusted advisors, problem solvers, and community partners.
Position Summary
The Relationship Associate plays a key role in building and maintaining customer relationships by providing outstanding service and support. This position is responsible for processing customer transactions accurately, assisting customers with questions and service needs, identifying opportunities to recommend bank products and services, and supporting daily branch operations. Success in this role comes from a commitment to customer service, attention to detail, and a passion for helping customers achieve their financial goals.
Key Responsibilities
- Deliver exceptional customer service and create positive customer experiences.
- Process deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
- Build customer relationships by identifying needs and referring appropriate products and services.
- Assist customers with account inquiries, maintenance requests, and general banking questions.
- Balance cash drawers and maintain accurate records.
- Support branch operations, including ATM, vault, and balancing activities.
- Follow all bank policies, procedures, compliance requirements, and security standards.
- Collaborate with team members to ensure the branch operates efficiently and effectively.
Required Knowledge & Skills
- Strong customer service and interpersonal skills.
- Ability to communicate professionally and effectively with customers and coworkers.
- Sales aptitude with a focus on identifying customer needs and solutions.
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Basic mathematical, computer, and problem-solving skills.
- Commitment to teamwork, compliance, and professional conduct.
Qualifications
- High school diploma or GED required.
- Previous customer service, retail, cash-handling, or banking experience preferred.
- Equivalent combinations of education, training, and experience may be considered.
If you enjoy helping people, building relationships, and making a difference in your community, we invite you to grow your career with Minster Bank. Join a team where your work matters, your growth is supported, and your contributions help customers and communities go farther. Work Close. Go Far.
JOB TYPE: Full-Time, Non-exempt, 38 hours
WORK LOCATION: In person
SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon
Minster Bank is an equal opportunity employer.