Cameron Courts Program and Operations Manager

GENERAL PURPOSE: Directs operational activities associated with Cameron Courts and all other outdoor tennis/pickleball court facilities, including planning, managing, and supervising all staff, instructing the public on the game of tennis, pickleball and oversight of the physical facilities and professional maintenance of the courts.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. 

• Hire, train, schedule and evaluate all seasonal indoor/outdoor tennis instructors, operation staff and all program evaluations.
• Manages and supervises the budget and staff resources to provide excellent service to customers.
• Implements and enforcement of Park District policies and procedures for all employees.
• Monitors and reports profitability of Cameron Courts operations.
• Provides and oversee recommendations on up-to-date industry changes and ensures they are integrated with current practices.
• Conducts periodic unscheduled inspections of the indoor and outdoor tennis areas, to ensure optimum playing conditions are being maintained.
• Maintains personal playing proficiency; participates in selected competitive events and customer-related public relations events
• Plans and directs assigned programs and department activities and prepares special projects.
• Organizes various tennis/pickleball activities for adults, youth, and special population programs; establishes programs in year-round tennis/pickleball leagues, and other athletic programs; arranges tournaments.
• Works directly with all racquet sports USER Groups but not limited to local high school and college tennis staff to facilitate cooperation with their program.
• Teach tennis/pickleball lessons (small group and private) for youth and adults.
• Responsible for coordinating and scheduling adult leagues, USTA programming, youth and adult tennis/pickleball lessons, drills, tennis camps and special events.
• Oversee and evaluate all tennis/pickleball instructors lesson plans.
• Develop and sustain tennis cliental that supports the lesson program.
• Coordinate, organize and manage all District tennis/pickleball tournaments.
• Organize clinics and special events to meet the needs of the users.
• Provide training and workshops for the seasonal tennis instructors.
• Assist in maintenance, purchase, inventory and upkeep of equipment for tennis programs and tournaments.
• Prepare information for program reports, program evaluations and annual reports.
• Work directly with Park District’s Director of Marketing/Development to promote the Park District’s court programing to enhance revenue generation and increase usage.
• Recommend and implement changes in court programs to meet the needs of the public.
• Develop and implement new tennis/pickleball programs, events and tournaments.
• Attend all necessary Park District and facility staff meetings
• Attend USTA and other industry available meetings as deemed necessary by the Park District.

MINIMUM QUALIFICATIONS:

 Education and Experience:

Required bachelor’s or associate’s degree in a field directly related to the job description with 2 years of professional Tennis/Pickleball experience that includes 1 year of supervisory experience; or 6 years’ experience as a teaching professional with supervisory and operations experience described above; or an equivalent combination of education and experience.

 Required Licenses or Certifications:

• Must possess a valid North Dakota driver’s license.
• USTA (Professional Certification level 1 or Level 2) and /or (USPTA Professional Instructor Certification)
• FA/CPR/AED

 Required Knowledge of:

• Principles and practice of court operations, including marketing, managing revenue and operating expenses, and tournament operations.
• Regulations and standards governing the maintenance of public court facilities.
• Court maintenance, to include proper surfacing and striping for all different types of court sports related to tennis and pickleball. 
• Processes for developing and administering budgets.
• Supervisory principles, practices, and methods.
• Computer office programs, POS systems and Rec Trac 

 Required Skill in:

• Building and maintaining professional working relationships with users of the facilities.
• Public speaking and ability to instruct interested individuals and groups.
• Leadership to effectively manage, direct, and mentor staff.
• Performing analysis of data and preparing reports based on findings, communicating effectively both orally and in writing.
• Presenting a professional image and convey the Park Districts mission, goals, and policies, when engaged in any activity with the public.
• Teaching and instructing the game of tennis/pickleball to the public, in a polite, patient, and professional manner.
• Training, supervising, and evaluating the work of professional, technical, and administrative employees; establish and maintain effective working relationships with administrative officials, associates, and the public.
• Computer operation to enter and retrieve information, monitor work performed, and communicate information in reports.

Work Environment:

• Work is performed in and around indoor and outdoor tennis/pickleball court facilities.
• Work in an office location at Cameron Courts with standard office equipment provided. 
• Position will require evening, weekend, and holiday time dependent on activities schedule and meetings. 
• Teach small group and private lessons, be on court instructing daily for a minimum of 4 hours and ability to play tennis for extended periods of time.
• General public contact is extensive in all aspects of job duties and responsibilities.
• Frequent lifting up to 30 pounds alone or heavier lifting with other employees.
• Maintain a valid ND driver’s license

**Other duties as assigned and performed as required**