What are the responsibilities and job description for the Service Scheduling Agent position at Minot Automotive Company?
About Us
We are seeking energetic individuals to join our unique and fast-paced Service Department Business Development Center. This is a great opportunity to start your career in automotive and familiarize yourself with the entire dealership experience.
In this awesome role, you will get to be a superhero to our guests by saving their vehicles from certain doom and gloom or just scheduling basic repairs and maintenance! You will get to learn about the latest and greatest vehicle technology. You'll also get to learn the ins and outs of the dealerships exciting life style! While being in this position means you will be on the phones all day, everyday; you will get to learn about vehicles, maintenance intervals, and best part build relations with our guests!
Competitive wage.
Position is Monday-Friday with rotating Saturdays.
Benefits
- Employee discounts on products and services
- Career Path & Development Program
Responsibilities
- Outbound calling, this is a very important responsibility in this position
- Answer inbound calls quickly without hesitation
- Utilize daily tracking systems
- Participate in team & process development sessions – bring on the sunshine!!
- Being organized.
- Answer customer questions and establish follows-up with scheduled services
Skills / Requirements
- At least one previous role based in strong customer service experience
- Team player attitude
- Must be able to follow scripts and direction
- Enthusiastic personality
- Must have strong computer skills and be able to work on multiple programs simultaneously
- Willing to submit to a pre-employment background check & drug screen
- Position is Monday - Friday 10am - 7pm with rotating Saturdays 8am - 5pm. Training shifts may vary.
Minot Automotive Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.