What are the responsibilities and job description for the Member Services Representative position at Minot Are Schools Federal Credit Union?
Overview
Join our team as a Member Services Representative, where you will be the friendly face and trusted resource for our valued members. In this role, you will deliver exceptional customer service while managing a variety of financial transactions and services. Your enthusiasm and dedication will help foster strong relationships, promote financial wellness, and ensure members receive personalized support every step of the way. This position offers an exciting opportunity to develop your skills in banking and customer relationship management.
Responsibilities
- Greet members warmly and provide outstanding customer service to address their banking needs and inquiries
- Process a wide range of financial transactions accurately, including deposits, withdrawals, cash handling, and debits & credits
- Manage cash management responsibilities efficiently, including balancing cash drawers and handling cashiering duties
- Assist with maintaining up to date loan files and required documents
- Answer incoming calls
- Process mail
- Assist team members in preparing bi-weekly and monthly reports
Qualifications
- Proven experience in customer service, retail math, or financial sales with a focus on relationship management
- Willingness to learn banking operations such as loan processing, cash handling, debits & credits, and cash management
- Exceptional communication skills
Join us in delivering exceptional service that empowers our members’ financial journeys!
Work Location: In person