Intermediate Universal Banker

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary: The Intermediate Universal Banker is responsible for providing all Minnwest Bank customers with a professional and courteous customer experience, from sales to service. Responsible for providing solutions to satisfy customers' financial needs by opening new deposit accounts handle customer deposit transactions. This position will also cross-sell bank retail and business products and services, as well as service existing account relationships. This position consists of extensive customer contact and requires strong communication skills, professionalism, customer focus and computer system proficiency.

This position requires traveling to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training twice a year. If the local branch location has a bank vehicle, the bank vehicle should be booked for this travel. If not, the Universal Banker will be paid mileage while using their own vehicle.

Duties and Responsibilities (including but not limited to):

• Provide prompt, courteous and quality customer service to support customers’ banking needs by completing a variety of teller transactions.
• Execute financial transactions as requested, recognizing red flags regarding fraud and scams.
• Complete teller functions including but not limited to receiving checks and cash for deposits, verifying cash and endorsements, issuing receipts, cashier’s checks, cashing checks and paying out funds on upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
• Assist customers with account changes or inquiries as well as any issues or questions.
• Maintain knowledge of, identify and recommend bank products and services to fulfill customer needs.
• Comply with Minnwest Bank policies and procedures as well as state and federal banking laws and regulations.
• Travel to various branches to provide staffing coverage due to unexpected illnesses, etc. and occasional travel to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training.

Minimum Requirements:

• High school diploma
• 1 year of cash handling and customer service experience and successful completion business and fiduciary account training
• Basic reading, writing and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective and professional manner
• Willing to continuously learn and grow within the organization

Preferred Qualifications:

• 1 to 2 years of experience in a financial or banking environment
• Business account openings, closings, and maintenance 
• 2-year associate degree

Schedule: Monday – Friday: 8 am - 5 pm, Saturdays 9 am - 12 pm 

• Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations
• Language stipend available for bilingual employees

Workplace Environment:

• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range: $20.77 - $23.63 /hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.