What are the responsibilities and job description for the patient access representative position at Minnie Hamilton Health Care Center?
About the Role:
The Patient Access Representative plays a critical role in ensuring a smooth and efficient patient intake process at both the Critical Access Hospital in Grantsville and the Glenville Federally Qualified Health Center. This position is responsible for managing patient registration, verifying insurance information, and facilitating communication between patients and healthcare providers. The role requires a compassionate and detail-oriented individual who can handle sensitive patient information with confidentiality and professionalism. By accurately capturing patient data and coordinating with various departments, the Patient Access Representative helps to optimize patient flow and enhance the overall patient experience. Ultimately, this position contributes to the operational success of the healthcare facilities by supporting timely access to care and accurate billing processes. This position is per diem (no benefits) or part-time with benefits.
Minimum Qualifications:
- High school diploma or equivalent required.
- Proficiency with standard office software.
- Strong communication and customer service skills.
- Willingness to learn.
Preferred Qualifications:
- Associate degree or higher in healthcare administration or related field.
- Experience working in a Critical Access Hospital or Federally Qualified Health Center environment.
- Familiarity with HIPAA regulations and healthcare compliance standards.
- Bilingual abilities, particularly in Spanish, is welcomed, but not required.
Responsibilities:
- Greet patients and visitors promptly and courteously, providing assistance with registration and check-in procedures.
- Collect and verify patient demographic and insurance information to ensure accuracy and completeness.
- Coordinate with insurance companies to confirm patient eligibility and benefits prior to appointments or procedures.
- Maintain patient confidentiality and comply with all HIPAA regulations and organizational policies.
- Assist patients with financial counseling and payment arrangements as needed.
- Update and maintain electronic health records and registration systems with current patient information.
- Communicate effectively with clinical staff, billing departments, and patients to resolve any registration or insurance issues.
- Manage appointment scheduling and follow-up communications to support patient access and care continuity.
Benefits:
- Health Insurance
- Vision and Dental
- 401K with match after one year
- Short term disability
- Very generous Paid Time Off policy
- Life insurance provided by MHHS
- Additional life, cancer, accident, and critical illness available
About Company:
Minnie Hamilton Health System is a Federally Qualified Health Center (FQHC) providing comprehensive, vertically integrated healthcare services to rural communities across West Virginia. With locations in Grantsville, Glenville, Arnoldsburg, and Coplin Health in Elizabeth, and as an affiliate of Vandalia Health, our system includes a critical access hospital, community health center, school-based health center sites, a nursing home unit, a swing bed unit, oral health care, rural health clinics, and 340B pharmacy services. We continue to evolve to meet the needs of our region, offering high-quality care in a setting surrounded by nature, outdoor recreation, and Dark Skies stargazing. At Minnie Hamilton, we're proud to be a trusted healthcare partner, committed to improving lives and strengthening our community. Come join our team and see for yourself