Technical Support Team Lead

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients’ lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values.

UVP has a new opening for a Technical Support Team Lead in Minnetonka.

Summary

The Technical Support Team Lead will be responsible for day-to-day end user and systems support and maintenance and provide guidance and mentoring to colleagues. Starting pay is $25.00-30.00/hour.

Essential Duties And Responsibilities

• Utilize ticketing system to receive, troubleshoot, and resolve support requests.
• Work closely with Application Specialists to support, troubleshoot and resolve core application issues.
• Coordinate with third party vendors and additional IT resources to provide technical support to end users via phone, email and/or in person.
• Participate and assist with new software and hardware implementations, create documentation, and perform software testing and evaluation as needed. Implementations or new deployments may require hours to be worked after regularly scheduled weekday hours or on weekends dependent on each situation.
• Work closely with users from all levels on related projects to utilize resources, prioritize tasks, and ensure quality and on-time delivery.
• Adhere to all regulatory requirements. Assist with the development of processes and procedures to ensure compliance with regulations and requirements.
• Train/develop/mentor both new and current Support Specialist to ensure end users receive a great experience every time.
• Take lead on applicable projects that IT is involved in and report progress back to manager while adhering to project deadlines and communicating with affected parties.
• Other duties as assigned.
  
  

Education And/Or Experience

• Bachelor’s degree plus four or more years’ experience supporting the IT function, or an equivalent combination of education and experience. Previous IT experience in healthcare preferred.
• Functional knowledge of Windows and Mac Operating Systems, Microsoft Office, SharePoint, and Active Directory required.
• Very strong conceptual, analytical, judgment and communication abilities, with an emphasis on the ability to communicate with technical and non-technical audiences.
• The ability to lead by example, mentor others, and manage projects will ensure candidate excels in this position.
  
  

HOURS & TRAVEL

• Must be able to travel to all UVP MN locations as needed. Must have a reliable transportation. Company will reimburse for mileage when traveling between sites.
  
  

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts
  
  

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.