OOLTC State Ombudsman / Human Services Manager 2

Working Title: OOLTC State Ombudsman / Human Services Manager 2

Job Class: Human Services Manager 2

Agency: Human Services Dept

• Job ID: 90478
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/25/2025
• Closing Date: 12/15/2025
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Manager
• Division/Unit: DHS-Central Office / ADSA Aging & Adult Svcs
• Work Shift/Work Hours: Day shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 50%
• Salary Range: $43.38 - $62.41 / hourly; $90,577 - $130,312 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The OOLTC State Ombudsman will provide statutory leadership and statewide direction for Minnesota’s Office of the Long-Term Care Ombudsman (OOLTC). The State Long-Term Care Ombudsman ensures compliance with federal, and state laws, sets policy, and issues final legal and confidentiality determinations to protect the rights, dignity, and welfare of residents in nursing facilities and other long-term care settings. Through advocacy, complaint resolution, and systems leadership, the Ombudsman elevates resident voices and promotes quality of life. The role also designates and certifies local ombudsman representatives, ensuring they meet training, confidentiality, and conflict-free standards under the Older Americans Act. Responsibilities include:

• Management and administration of the Office relating to the statewide network of ombudsman services, serving nursing home residents, home and community-based consumers, and hospitalized Medicare beneficiaries and those seeking treatment. Assure the quality, efficiency and effectiveness of ombudsman services including consumer outcomes
• Implement the federal Elder Justice Act in coordination with the federal Older Americans Act provisions under Title VII, and state Vulnerable Adult Act and state Ombudsman statute
• Plan and direct the establishment of the office of Ombudsman annual legislative action program including legislative and regulatory proposals to respond to identified barriers to quality of care and services of long-term care service recipients
• Exercise expanded federal regulatory and state statutory authority to designate qualified individuals to act as representatives of the Ombudsman performing ombudsman casework services
• Direct and coordinate the activities of the Office of Ombudsman with appropriate state and federal agencies, consumer organizations, and local groups such as area agencies on aging, so that the credibility, effectiveness and efficiency of client dispute resolution services and consumer protection is either improved or maintained. Coordinate Office operations with appropriate units both within and outside of the MBA and DHS
  
  

The State agency and the Ombudsman must identify and address organizational and individual conflicts of interest that could affect the Office’s effectiveness or credibility and must resolve any actual or potential conflicts in accordance with 45 CFR 1324.21.

Minimum Qualifications

• To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**
  
  

Demonstrated leadership experience*

• Leadership experience can include:
• Experience as a supervisor, leadworker, team lead, project lead;
• Completion of a State of Minnesota leadership program (e.g. ELI, L4);
• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
• 1 year of experience identifying issues, goals and strategic actions
• 100 hours per year time commitment
  
  
  

AND

5 years of specialized professional work experience demonstrating deep knowledge of federal and state ombudsman statutes, administrative law, and confidentiality obligations. Experience must demonstrate the following:

• Strategic leadership, high level negotiation, legislative advocacy, and public testimony skills
• Experience certifying federal reporting, resolving long term care facility disputes, and authorizing legal or administrative remedies
• Ability to interpret, validate, and certify analytic summaries and federal reports produced by centralized analytic teams without performing hands on data analysis
  
  

Preferred Qualifications

• Advanced judgment in applying statutory independence while coordinating escalation for legal/fiscal risk
• Experience managing budgets with multiple funding sources, including tracking, allocating, and reporting across varied funding streams
• Ability to work with the Deputy Ombudsman and cross-agency partners to ensure program compliance and statewide impact
• Ability to delegate operational authority to a Deputy Ombudsman, set supervisory policy, and monitor the performance of delegated functions without performing routine supervision
• Ability to identify issues that meet escalation thresholds and prepare concise, evidence-based briefs (options, legal implications, key data) for SLTCO/HSM-4 decision making
• Variety of experiences working effectively with others from different backgrounds and/or cultures
  
  

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Reena Shetty at reena.shetty@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at JaKeya.Spencer@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.