What are the responsibilities and job description for the Operations Engineer position at Minnesota Dental Lab?
Minnesota Dental Lab (MDL)Job Description: Operations Engineer
Position Summary
The Operations Engineer oversees daily production workflow and administrative operations at MDL, ensuring cases move efficiently through each department, deadlines are met, and customer service standards are maintained.
Key Responsibilities
1. Production Oversight
- Coordinate daily workflow across Guided, Restorative, Removables, and Orthodontics.
- Monitor case status, due dates, priorities, and on-time delivery.
- Identify workflow bottlenecks and coordinate solutions with department managers.
- Maintain accountability for production processes and timely case completion.
2. Administrative Operations
- Answer incoming phone calls and assist with customer inquiries.
- Oversee shipping and receiving, including tracking outgoing and incoming cases.
- Ensure cases are properly checked in, routed, and tracked throughout production.
- Maintain accurate work status updates and communicate delays as needed.
3. Team Coordination & Accountability
- Coordinate staffing coverage and daily priorities.
- Ensure established procedures and workflow standards are followed.
- Communicate production issues and operational needs to the Integrator.
Success Measures
- Cases completed on time.
- Accurate case tracking and work status updates.
- Efficient departmental workflow.
- Reliable phone coverage and shipping/receiving operations.
Reporting Structure: Reports to the Integrator.
Core Expectation: Keep MDL's production and administrative workflow organized, efficient, and accountable from case intake through delivery.
Pay: $25.00 - $37.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
Work Location: In person
Salary : $25 - $37