Residential Housing Case Manager

Organization Overview:

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget of over $20 million annually and has a team of approximately 115 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview:

To provide intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. This position will focus on services for Veterans who are living at MACV housing, as well as those who are referred to MACV from the community. This role includes regular in-home visits to support Veterans with their housing stability planning.

Primary Duties and Responsibilities:

• Provide client centered, housing case management services to Veterans enrolled into MACV programs
• Conducts client assessments (including financial, personal, and crisis) to identify issues/barriers and create a housing stability plan with the Veteran to address the needs defined by the assessment, with the overarching goal of post housing stability
• Develop individualized housing plans with participants based on the assessments and support them with observable, measurable, achievable, and consensual steps to achieve their goals
• Perform intake that includes gathering required documentation for admission, referral needs, explanation of program and expectations
• Provide mobile case management from a harm-reduction, strength-based model
• Provide financial assistance in accordance with program policies and procedures
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
• Attend supervisory, case conferencing, and other meetings as directed
• Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
• Conduct ongoing evaluations of the participant’s progress through the plan, reassessment and adjustments to plan
• Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Works with other program staff to ensure compliance with grant outcomes
• Works with partner agencies to review eligibility and assist with program implementation to include monitoring visits and quality control

Key Skills and other Characteristics

• Strong communication skills to communicate directly with Veterans and community providers
• Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
• Experience and comfort with entering and managing information within a comprehensive database system

Preferred Experience:

• College degree in relevant field (social work, human services) or equivalent work experience preferred.
• Strong verbal and written communication skills along with strict attention to detail.
• Experience working with individuals who are homeless, chemically dependent or have a mental illness desired.
• Good presentation skills to small groups.
• Works well on a team but can function independently.
• Veteran, or knowledge of veteran issues, preferred.
• Knowledge of client tracking systems and database background.
• Proficiency in Microsoft Word, Outlook and Excel.

Other Requirements:

• Must be willing and able to travel between sites.
• Must be willing to work occasional evenings and weekends as scheduled.
• Must be willing to carry a cell phone.