GPD Case Manager

Organization Overview:

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview

The GPD (Grant and Per Diem) Transitional Case Manager provides intensive, shorter term, services to GPD eligible Veterans exiting homelessness and moving into permanent housing. This includes supporting housing search, assisting the Veteran in connecting with the supportive services needed to find and maintain housing, conducting regular assessments of clients, and otherwise supporting the Veteran through housing stabilization.

Requirements

The GPD (Grant and Per Diem) Transitional Case Manager provides intensive, shorter term, services to GPD eligible Veterans exiting homelessness and moving into permanent housing. This includes supporting housing search, assisting the Veteran in connecting with the supportive services needed to find and maintain housing, conducting regular assessments of clients, and otherwise supporting the Veteran through housing stabilization.

• Deliver intensive, permanent housing placement and retention services for a caseload of 16 Veterans.
• Guide each veteran in identifying a housing pathway and facilitate their move into housing.
• Conduct weekly meetings with veterans to address and overcome challenges related to retaining permanent housing.
• Serve as a liaison with the VA to coordinate services for veterans enrolled in the GPD Case Management program.
• Collaborate with other MACV staff and partner agencies, participate in veteran case conferences, and ensure the necessary documentation and HMIS data collection.
• Partner with MACV staff to submit monthly, quarterly, and annual grant reports.
• Conduct outreach services, maintain veteran caseloads, and verify veteran eligibility.
• Address all barriers to obtaining and retaining housing, such as chronic homelessness, mental health concerns, substance use disorders, under-employment, lack of income, interpersonal skills, meals, tenant responsibilities, and other obstacles.
• Problem-solve urgent situations, including interactions with EMT and Fire, police, psychiatric services, and other community agencies and staff.
• Prevent and/or resolve conflicts using a strengths-based approach.
• Offer supportive counseling, guidance, and referrals to community resources.
• Engage regularly with individuals to ensure program participation and progress.
• Assist program participants in housing placement, education on living skills, navigating resources and referrals, eviction diversion, and addressing physical and mental health issues.
• Communicate effectively, both in writing and verbally, with team members, supervisors, volunteers, and program participants.
• Maintain timely and comprehensive case notes, documenting relevant client interactions.
• Enter, update, and confirm information in the Homeless Management Information System (HMIS) and other databases as required.
• Attend weekly program staff meetings, monthly all-staff meetings, weekly supervision with the Program Manager, and training sessions.
• Report program, client, and facility needs to the appropriate individuals.
• Perform other duties as assigned.
  
  

Requirements:

• Bachelor’s degree in a related field required. Four years of experience in case management or housing navigation may substitute for degree.
• Experience in residential programs and/or housing programs.
• Preferred: Experience working with Veterans and knowledge of Veteran services.
• Working knowledge of Social Security income (SSI, SSDI, SDI).
• Working knowledge of county public benefits
• Strong organizational, communication, and documentation skills.
• Data system entry experience with a high level of attention to detail; HMIS experience is preferred
• Proficiency in Microsoft Office Suites software.
• Strong skills in harm reduction and working knowledge of substance dependence disorders and people living with persistent and/or serious mental health diagnoses.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups of clients or employees of the organization.
• Ability to serve persons with history of serious justice involvement with compassion and fairness.
  
  

Salary Description 50,000-55,000