Director of Membership

Company Description

The Minneapolis Regional Chamber of Commerce, one of the oldest and largest chambers in the state, serves as the leading advocate for enhancing the regional economy and quality of life. The Chamber unites individuals and organizations to address critical issues like workforce development, public safety, transportation, and housing. By providing a unified voice, the organization represents the region's priorities to decision-makers and fosters initiatives that enhance economic competitiveness and community well-being.

Role Description

The Chamber is seeking a full‐time Director of Membership. This is a full-time, on-site role based in Minneapolis, MN. The Director of Membership will be responsible for leading membership development efforts, building relationships with current and prospective members, and enhancing member engagement. Core responsibilities include implementing membership strategies, overseeing membership sales, managing budgets related to membership activities, and ensuring exceptional customer service. This role requires strategic planning and collaboration with internal teams to support growth and retention. This position reports directly to the Chamber President & CEO.  

Qualifications

·      Proven expertise in Membership Development and Sales to grow and maintain a robust membership programming

·      Strong Communication and Customer Service skills to effectively engage with members, stakeholders, and community partners

·      Experience with Budgeting and financial management for organizational initiatives or membership programs

·      Leadership and strategic thinking abilities to design and execute successful membership strategies

·      Previous experience in a membership-based organization, non-profit, or similar is highly valued

·      Proficiency with CRM or membership management tools is a plus

·      Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred

Position Responsibilities

·      Manage all aspects of the sales process, including research and identification of prospects, initial outreach, subsequent contacts, pipeline forecast, and membership acquisition/retention

·      Achieve budgeted membership and sponsorship revenue goals

·      Be a champion for the organization’s strategic goals, programs and objectives

·      Attend chamber meetings, events and programs as required

·      Assist with retention and renewal duties as requested

·      Help new Chamber members become engaged through programs, benefits, and valuable sponsorships

·      Assist with the development and maintenance of effective sales materials/approaches

·      Represent the Chamber at internal and external meetings

·      Other duties as assigned by the President & CEO

Skills, Knowledge, and Qualifications

·      An infectious, positive attitude, combined with an ability to learn and teach in equal measure

·      Has proven record of success selling memberships or comparable development experience 

·      Ability to generate leads and secure appointments

·      Skilled in cold‐calling and selling to major accounts

·      Ability to deliver exceptional customer service to members, prospective members, and partners

·      Strong organization, time management and multi‐tasking skills

·      Proficient in Microsoft Office programs including Outlook, Excel and Word

·      Able to communicate effectively, both in writing and verbally

·      Willing to offer new ideas, concepts, and propose solutions 

·      Capable of maintaining sensitive/confidential information 

·      Professional presence and strong interpersonal skills

·      Team player that works well in a flexible upbeat environment 

·      Must have a dependable vehicle with proof of license and insurance

Proficiencies

•        Experience using ChamberMaster or equivalent membership database/CRM system

•        Microsoft Office Suite

•        QuickBooks/QBO or similar accounting software

•        Ability to utilize AI-augmented marketing technology

Compensation is annual salary of $75K with negotiable commission, plus benefits.

How to Apply:

Please submit a resume and why we should select you to Mike Logan at mlogan@mplschamber.com

All applications will be considered and reviewed as received prior to December 24^th, 2025.