What are the responsibilities and job description for the Client Success Associate position at Ministry Brands?
Ministry Brands is looking for a Client Success Associate to join our growing team!
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location: Alpharetta, GA
Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.
What You'll Do:
As the Client Success Associate you will be responsible for maintaining and growing our relationships with clients and their use of our solutions. As a Client Success Associate, you will design and implement product adoption strategy and educational content to grow and retain clients and will work closely with internal teams to ensure a frictionless customer experience.
Key Responsibilities:
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location: Alpharetta, GA
Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.
What You'll Do:
As the Client Success Associate you will be responsible for maintaining and growing our relationships with clients and their use of our solutions. As a Client Success Associate, you will design and implement product adoption strategy and educational content to grow and retain clients and will work closely with internal teams to ensure a frictionless customer experience.
Key Responsibilities:
- Engage with customers to promote software adoption and onboarding strategies
- Develop adoption and onboarding strategies for new and existing clients using delivery methods that engage multiple learning styles in a high-tech methodology
- Monitor product utilization to identify trends of accounts at risk of church
- Design, maintain and update client communication strategies for effective product adoption and churn risk reduction
- Serve as a departmental coordinator in commercialization projects for assigned domain/platform(s)
- Also doing a good bit of work for communication strategy and content development for migrations in the short-term
- Provide project management and donor migration support and training to select accounts
- Maintain basic knowledge of platform system and tools
- Provide best practices to clients
- Implement product training and material delivery
- Monitor accounts for new user and admin changes
- Coordinate Client Engagement webinars, events and road shows
- Evaluate existing resources
- Collaborate with Enablement for necessary resources
- Determine ROI of opportunities
- Moderate user community
- Ensure lessons learned are identified and shared with the relevant teams
- Bachelor’s degree or an equivalent combination of education and experience
- 2 years of related experience
- Excellent analytical and problem-solving skills
- Ability to pick up large portfolio understanding
- Ability to work independently and handle multiple priorities and deadlines simultaneously
- Ability to work effectively within a fast-paced, deadline-driven environment
- Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
- Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
- Proficient in Microsoft Office 360- Word, Excel, PowerPoint, Outlook
- Ability to work effectively within a fast-paced, deadline-driven environment
- Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
- Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
- Excellent verbal and written communication, organization and follow up skills
- Ability to work in a general office environment
- Ability to handle extended periods of computer-based work, including telephone
- Domestic and/or international travel required, estimated up to 5%
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
