What are the responsibilities and job description for the L3 Application Support position at Minisoft Technologies LLC?
Role: L3 Application Support
Location: Chicago, IL (Hybrid)
Type: Fulltime
NOTE: STRICTLY W2
Responsibilities
- Provide Level 3 support for complex and critical production issues related to P&C insurance applications
- Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
- Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
- Participate in incidents, problems, and change management processes.
- Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
- Analyze business and system impacts of defects across personal, commercial, and specialty lines
- Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
- Validate defect fixes and enhancements through functional and technical testing
- Review and support application changes, releases, and patches
- Assist development teams with production deployments and post-release validation
- Ensure system changes comply with regulatory, audit, and data security requirements
- Update support documentation, runbooks, and knowledge articles
- Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
- Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
- Identify performance bottlenecks and support tuning efforts
- Support batch processing, nightly cycles, renewals, and large-volume transactions
Qualifications we seek in you!
Minimum Qualifications
- Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience)
- 7–10 years of IT experience, with at least 3–5 years in L3 support
- Hands on SQL experience – 3 years.
- Prior experience in the insurance domain, specifically P&C, is strongly preferred
Preferred Qualifications/ Skills
- Experience with Insurity or Guidewire (Policy Center, Claim Center, Billing Center) or Duck Creek
- Exposure to cloud platforms (AWS, Azure)
- Experience in agile / DevOps environments
Thanks & Regards.
P Mahaboob Basha |Sr. Recruiter
8326210046| mahaboobp@minisofttech.com
Minisoft Technologies LLC
10333 Harwin dr Suite 375E, Houston, TX – 77036