Retail Store Manager

About Us

MINISO is an established international brand, and we position ourselves as a variety store, popular among consumers with our high-quality products at low prices. Established from a Japanese designer and Chinese entrepreneur, MINISO has been expanding globally since 2011. In April of 2017, we started our journey within the USA. MINISO is growing as the world’s #1 IP design retail group and wants you to help grow the company even further!

Overview
We are seeking a dynamic and results-driven Retail Store Manager to oversee all aspects of our store operations and lead our retail team to success. The ideal candidate will be passionate about providing exceptional customer service, driving sales, and fostering a positive work environment.

Responsibilities

• Lead, train, and motivate the sales team to achieve sales targets and exceed customer expectations.
• Manage day-to-day store operations, ensuring smooth functionality and adherence to company policies.
• Recruit, train, and supervise retail staff, providing regular feedback and conducting performance evaluations.
• Foster a high levels of customer satisfaction through excellent service and resolving customer inquiries and complaints professionally.
• Implement effective strategies to drive store traffic, increase consumer market, and optimize profitability.
• Monitor inventory levels, ensuring timely restocking and order merchandise as necessary.
• Analyze and report on buying trends, customer preferences, store performance, and profitability.
• Maintain a safe, clean, organized, and visually appealing store environment.
• Utilize POS systems for transactions and reporting.
• Travel to support operations at other MINISO locations, when required.
• Perform additional duties as needed to ensue overall store success.

Experience

• Proven experience in retail management with a strong background in sales management
• Excellent leadership and team management skills
• Ability to multitask, prioritize, and delegate tasks effectively
• Strong organizational and administrative skills
• Familiarity with retail math principles
• Experience in recruiting, interviewing, and training staff

Qualifications:

• Educational/ Experience: Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or related degrees is preferred.
• Communication Skills: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills: Possess strong mathematical skills to be able to count money accurately and precisely.
• Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
• Other Sills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service. Powerful leadership skills, organizational skills, customer management, and business orientation.
• Work Hours: Open availability with a minimum availability to work 40 hours per week, which may include early mornings, evenings, weekends, and holidays.
• Ability to travel and/or relocate to various locations and manage additional stores based on company’s needs.

Physical Requirements:

• Ability to stand, bend, stoop, reach, push, pull, and lift up to 40 lbs. in items occasionally (up to 10 times per hour).
• Ability to work extended periods of time (up to 6 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 3 hours continuously).
• Ability to place and arrange items on shelves and racks daily.
• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.
• Ability to work in retail stores; move about retail stores floors and rooms; review, revise, create retail paperwork.

MINISO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented individuals from a diverse candidate pool.

#LoveMiniso

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• Day shift
• Night shift

Experience:

• Retail management: 5 years (Preferred)
• Leadership: 2 years (Preferred)

Ability to Commute:

• Phoenix, AZ 85033 (Preferred)

Work Location: In person

Salary : $23 - $24