What are the responsibilities and job description for the Product Support Supervisor - Diabetes Care position at MiniMed?
We anticipate the application window for this opening will close on - 20 Jun 2026
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
At MiniMed, we're on a mission to transform diabetes care — giving people the freedom to live fuller, healthier lives.
We are looking for an experienced and motivated Product Support Supervisor to lead our customer-facing support team. In this role, you will be the heartbeat of our customer experience — ensuring every interaction is handled with expertise, empathy, and efficiency.
This is a people-first leadership role where you will coach, develop, and inspire a team of support professionals while driving operational excellence and delivering outstanding service to both internal and external customers.
If you are someone who thrives on building great teams, solving complex problems, and making customers feel genuinely supported — this role was made for you.
Responsibilities may include the following and other duties may be assigned:
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):$58,000.00 - $98,000.00
This position is eligible for a short-term incentive called the Short Term Incentive (STI).
At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
About MiniMed
MiniMed Benefits Overview
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.
Learn more about our business, and our mission here.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
At MiniMed, we're on a mission to transform diabetes care — giving people the freedom to live fuller, healthier lives.
We are looking for an experienced and motivated Product Support Supervisor to lead our customer-facing support team. In this role, you will be the heartbeat of our customer experience — ensuring every interaction is handled with expertise, empathy, and efficiency.
This is a people-first leadership role where you will coach, develop, and inspire a team of support professionals while driving operational excellence and delivering outstanding service to both internal and external customers.
If you are someone who thrives on building great teams, solving complex problems, and making customers feel genuinely supported — this role was made for you.
Responsibilities may include the following and other duties may be assigned:
- Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
- Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software
- applications and recommends corrective action.
- Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
- Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
- Full-time, 40 hours/week. 8-hour shift scheduled between 7:00 AM – 8:00 PM.
- Five days a week. Availability required 7 days a week, including evenings and weekends.
- Location: On-site – 18302 Talavera Ridge, San Antonio, TX
- Paid training begins July 20th, 2026. Must be available to attend training July 20th to Sep 4th to be considered.
- Data analytics
- Drive operational excellence
- A genuine passion for people development and customer satisfaction
- Proven experience in customer service or product support environments
- High School Diploma (or equivalent) and 5 years of relevant experience
- Associate's Degree and 3 years of relevant experience
- Bachelor's Degree and 1 year of Customer Service Supervisory experience OR 3 years of Customer Service experience
- Some experience in AI
- Experience in highly regulated industry
- Excellent oral and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent collaboration and problem-solving skills
- Demonstrated ability to lead, coach, and develop teams
- Strong understanding of work scheduling, prioritization, and process execution
- Solid knowledge of operational and technical practices within customer support
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):$58,000.00 - $98,000.00
This position is eligible for a short-term incentive called the Short Term Incentive (STI).
At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
About MiniMed
MiniMed Benefits Overview
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.
Learn more about our business, and our mission here.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Salary : $58,000 - $98,000