What are the responsibilities and job description for the Customer Service Representative position at Minick Materials?
Company Description
Minick Materials, a family-owned company established in 1958, has grown into one of the largest landscape material distributors in the region, serving both local and nationwide customers. With a commitment to community engagement, Minick Materials has supported projects like the Oklahoma City National Memorial and various local organizations. Offering over 300 products, the company specializes in soils, stone, sand, and a variety of landscaping and building materials for commercial and residential applications. With four locations in operation, the company prides itself on maintaining extensive inventories and delivering exceptional customer service.
Role Description
This is a full-time, on-site role for a Customer Service Representative based in Oklahoma City, OK. The role involves assisting customers by providing information on products, responding to inquiries, and ensuring exceptional service. The responsibilities include processing orders, addressing customer concerns, and contributing to a positive experience for all customers. The representative will also maintain an organized, professional, and customer-focused environment at the location.
Qualifications
- Proficiency in Customer Service, ensuring superior Customer Satisfaction, and delivering an exceptional Customer Experience
- Strong skills in Customer Support and the ability to handle inquiries professionally and efficiently
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
- Basic computer literacy and familiarity with order processing systems
- Previous experience in customer service, retail, or related fields is a plus