What are the responsibilities and job description for the Patient Care Coordinator / Customer Service position at Mini Pharmacy?
INTERESTED IN APPLYING? Please apply though our site at https://secure.entertimeonline.com/ta/MiniPharm.careers?ApplyToJob=469911873
PURPOSE:
Provide patient care services through exceptional customer service and support, answer patient’s calls with questions or concerns that may cover other departments, pharmacy services, and any other matters that require information and updates with effective communication skills; all following the HIPAA privacy standards. Communicate with the patient or internal department members and leadership in effort to verify and/or clarify the situation on hand and quickly respond to the customer. May be required to handle simultaneous tasks while keeping hold calls to a minimum.
We offer a stimulating workplace with varying work tasks, highly knowledgeable colleagues and opportunities to influence. As part of our team you get the opportunity to exercise your talent and contribute in building Mini Pharmacy’s regional and national market presence, as well as improving the quality of life to those affected by diabetes.
ESSENTIAL DUTIES:
- Answer and resolve a high volume of customer calls in a fast-paced environment
- Determine prescription processing requirements and obtain necessary documentation and/or verification to provide service
- Effectively resolve customer/patient issues professionally while providing excellent customer service and support
- Coordinate with other departments to meet business needs and operational deadlines
- Consult with management and pharmacists regarding prescription order clarification, problems or concerns
- Follow all HIPAA requirements, handling sensitive and confidential information
- Adhere to company policy and all state, federal and regulatory guidelines
- Other duties as assigned