What are the responsibilities and job description for the Intake Specialist position at Mini Pharmacy?
Screen patients for eligibility check
Assist in Intake processes
Follow up with provider offices for eligibility missing documents
Follow up with patients about eligibility documents
Work with processing teams on effective eligibility turnaround times
Complete a comprehensive benefit and qualities heath insurance assessment for each patient.
Verify and update patient demographic information in pharmacy system.
Obtains customer/patient information for onboarding patients.
Answer patient/caregiver questions about general matters, such as, pharmacy operating hours and contact information.
Submit refill order tickets on behalf of patients, caregivers, and health care partners v Provide patient/caregiver basic information related to eligibility and coverage, and benefit-related issue resolution.
Provide patient/caregiver medication information related to prescriber information, number of refills left or number of refills allowed, and/or any insurance authorizations on file.
Provide patient/caregiver refill order status.
Research and provide delivery updates to patient, caregivers, and health care partners.
Submit urgent order/status messages on behalf of patient/caregiver, to the pertaining department to meet order completeness to the expectation of patient/caregiver.
Assist departments with patient communication.
Return messages left in call center voicemails box within 24hours.
Other duties as assigned.
Salary.com Estimation for Intake Specialist in Los Angeles, CA
$64,445 to $85,736
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